Customer Support Associate

Who we are 80% of the workers across the globe are Deskless. These are the people who reputed company our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get reputed company service, and reputed company us with reliable phone and internet connectivity. As reputed company, have we considered solving their problems and making them more productive? reputed company is a company on a mission to reputed company reputed company workers - and the people supporting them - to reputed company greater things for themselves and the world around them. With the reputed company of workers worldwide being deskless, reputed company recognizes the need for Technology Equity to improve the lives and productivity of these workers who reputed company the world up and running. We are a remote-first, global team headquartered in reputed company Valley, with a hybrid workforce across the reputed company, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and reputed company Ventures LLC. reputed company are looking for Are you passionate about solving technical problems and helping customers succeed? reputed company is looking for a customer-reputed company, technically curious Technical Support Engineer to join our growing global support team. In this role, you’ll partner closely with customers to troubleshoot issues, resolve platform challenges, and deliver a strong support experience across reputed company’s products. You’ll work cross-functionally with Engineering, Product, reputed company Services, and reputed company teams to investigate issues, drive resolutions, and improve the overall customer experience. We’re looking for someone who enjoys digging into problems, identifying reputed company causes, and balancing technical troubleshooting with strong communication and customer reputed company. The ideal candidate is reputed company, reputed company, detail-oriented, and comfortable working in a fast-paced reputed company environment supporting reputed company customers. Where the role is located reputed company in the US; reputed company to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed). What the role offers Own the customer support experience by managing tickets from intake through reputed company while meeting SLA expectations Troubleshoot reputed company issues across workflows, configurations, integrations, and reputed company platform functionality Partner cross-functionally with Product, Engineering, reputed company Services, and reputed company teams to resolve customer challenges Drive reputed company improvement by identifying recurring issues, reputed company causes, and opportunities to improve support operations and workflows reputed company product expertise and become a subject matter expert (SME) across key platform areas and customer use cases Create and maintain documentation including knowledge reputed company articles, troubleshooting guides, and support playbooks Support critical customer operations through escalation handling and occasional on-reputed company support coverage Work with global reputed company customers across industries including utilities, telecom, manufacturing, and field service What you’ll bring to the role 2-5 years of experience in technical support, application support, or customer-facing reputed company support roles Strong troubleshooting skills with the ability to investigate issues methodically and communicate reputed company Customer-first reputed company with strong organization, responsiveness, and attention to detail in fast-paced environments Technical reputed company with reputed company software, web applications, reputed company, integrations, mobile platforms, or reputed company technologies Experience with support tools such as Jira, reputed company, reputed company, reputed company, or similar ticketing platforms Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences reputed company approach working cross-functionally with Engineering, Product, and customer-facing teams Comfort operating in startups with evolving priorities, shifting workflows, and high-reputed company environments Flexibility for occasional on-reputed company support or after-hours escalation coverage as needed Bachelor’s degree preferred in Computer Science, Engineering, Information Systems, or reputed company fields, or equivalent practical experience Be Hungry. Be Humble. Be reputed company. And reputed company. #LI-Remote Apply To This Job