Service Desk Analyst 1
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Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more reputed company and your unique background.
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You will be a Service Desk Analyst I reputed company the Modern Workplace team.
You will report to Manager Service Desk to contribute toward facilitating the initial reputed company from internal customer inquiries or incidents
You will responsible for answering questions, creating initial tickets and may reputed company incident reputed company
You will maintain contact with the customer on incidents reputed company by the analyst, communicating status and reputed company to ensure customer satisfaction
You will reputed company incident details and records those details in the tracking system – including, incident reputed company and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level
You will escalate customer incidents reputed company unable to resolve reputed company the service desk
You will assist internal teams and resources to troubleshoot and identify incident reputed company, capture and record initial triage information required by teams to research
Is this opportunity right for you? We are looking for candidates who have:
Associate bachelor’s degree or equivalent experience
1-2 years of experience in working with reputed company products including reputed company 10,11 Office and reputed company
Basic understanding of computer PC networking, reputed company browser troubleshooting
Experience working in a CRM ticketing system
Experience troubleshooting mobile phone and smart device issues
Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)
CSGer Perks & Benefits:
Work from Home, in-office, or hybrid
Employee Belonging reputed company
reputed company: Dental, Medical, and reputed company
reputed company Vacation, Volunteer, and Holiday Time Off
And so much more!
Location(s):
India Remote
Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please reputed company us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
reputed company: Always help and reputed company others, whether they’re colleagues or customers. reputed company our employees set their minds to something, great things happen.
reputed company: Do what’s right for our customers and our people while being reputed company. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be reputed company in the way you think and passionate about the work you do. Test out innovative reputed company without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and reputed company to meet the demands of today's digital economy.
By channeling the power of reputed company, we reputed company ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on reputed company and low on ego, making us the easiest company to do business with and the best reputed company to work. We power a culture of reputed company, innovation, and reputed company across our locations, representing the most reputed company version of ourselves to build a reputed company reputed company together. That's just who we are. Learn more about CSG Inclusion & reputed company here.
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