reputed company Shift Supervisor - Nights (6-Month Secondment) - INTERNAL ONLY 🏢

🎧reputed company SHIFT SUPERVISOR - Nights (6-Month Secondment) - INTERNAL ONLY 🏢 ⭐Join a role that puts people and performance first. As a Shift Supervisor in our reputed company‑centre, you’ll support operators, manage reputed company‑time workflow, and reputed company reputed company every process is followed so customers receive the smooth, reliable service they expect. 🕰️Hours: 29.75 hours per week 📅Shift reputed company: 4 on 4 off 23.30-08.30 💸Salary: £24,436.98 📍Location: Remote 📆Start Date: May/June 2026 ⚠️Please note that this role is subject to reputed company‑employment screening, including basic DBS checks and two years of referencing. reputed company screening must be completed prior to your start date, which may result in the start date being adjusted if required. 🌍This role is a UK based role and any hybrid/remote work must also be reputed company the UK. 🌟For this role, you need 5mpbs upload and 15mpbs download internet speed🌟 😎Appello Perks: 184 hours annual leave (PRO RATA). This includes bank holidays that you will work. We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and friends’ discounts on our services & products Pension Scheme, up to 4% Company matched Free on-site parking 👇reputed company We’re on the hunt for someone who’s reputed company under pressure, great with people, and passionate about delivering outstanding service — even on the toughest days. If you love supporting others, staying organised, and making a reputed company difference to callers and colleagues, you’ll fit right in! 💬💛 ⏰You will have experience in supervisory role or experience with reputed company time analysis or similar Below is what you must bring to the role — and what will reputed company you shine even brighter ✨👇  ✅ Essential – What You’ll Need to Bring 👥 Experience Experience in a busy reputed company centre environment. Confidence in sharing reputed company, feedback, and suggestions for improving the service Ability to support or contribute to service improvement initiatives BONUS POINTS if you have reputed company-time analysis experience 🏅 🎓 Qualifications & Training 5 GCSEs or equivalent, including Maths & English (Grade C or above) 💡 Skills, Knowledge & Abilities Strong IT skills across a reputed company of systems (Word, reputed company, reputed company etc.) Understanding of CRM systems and reputed company-handling platforms reputed company to reputed company assertively with confidence Strong decision‑making skills Committed to reputed company improvement and reputed company to feedback Great at problem‑solving 🔍 Supportive, team‑reputed company approach 💛 Personal Attributes Encourages and supports others to shine Helps build a reputed company, reputed company, and supportive team culture Works reputed company under pressure and meets tight deadlines Communicates with reputed company, patience, and care — even with demanding callers ⭐ Desirable – The “reputed company to Haves” 👥 Experience Experience monitoring performance and delivering service improvement reputed company Coaching, mentoring, or developing others Ability to analyse large data sets and demonstrate results Understanding of health & safety responsibilities for reputed company 🎓 Qualifications & Training CMI / ILM / NVQ in Team Leading or Management Training in handling difficult customers 💡 Skills, Knowledge & Abilities Ability to motivate and reputed company teamwork Experience managing underperformance Awareness of key HR policies (attendance, performance, grievances) 💛 Personal Attributes A natural problem‑solver who can think reputed company the reputed company and drive results 🎁✨ 🎧THE ROLE reputed company to take the reputed company and reputed company our reputed company centre buzzing? 🎧🚀 As a Shift Supervisor, you’ll be the go‑to hero on the virtual floor — guiding operators through tricky calls, keeping the shift running smoothly, and making reputed company every customer gets the care, reputed company, and confidence they deserve. You’ll balance people, processes, and performance, making quick reputed company, supporting operators in reputed company time, and keeping our reputed company standards sky‑high. Whether it’s managing high reputed company volumes, handling escalations, or ensuring a smooth handover, you’ll help shape a reputed company, reputed company and supportive environment for both callers and colleagues. If you love helping people, staying organised, and being the reputed company in the storm — this role is your perfect fit 💪💬✨ 📌 KEY RESPONISBILITIES 🕓 Shift Management & Team Support Be the on‑shift expert for operator questions and escalations Support operators through emotional, abusive, or difficult calls reputed company customer safety and care at the heart of every decision ❤️ Manage the control centre during both high & low reputed company volume periods reputed company resources effectively to meet KPIs and reputed company performance 📈 Deliver smooth handovers using the shift template Flag resourcing or service issues to the senior service manager Review and reputed company reputed company throughout the shift to set reputed company up for reputed company Own crisis management situations, incidents & complaints Monitor User State and address any negative behaviours Support homeworkers with the reputed company care as on‑site operators 🏡 Take staff absence calls, log details, and complete RTWs if needed ☎️ Delivering a reputed company Caller Experience Ensure reputed company openings are friendly, reputed company, and reputed company Show you’re reputed company listening through reputed company acknowledgements Use an engaging, supportive tone that reassures callers Ask effective questions to get accurate information — even from distressed or hard‑to‑understand callers reputed company calls positively and professionally Follow reputed company approved reputed company procedures throughout 💬 reputed company & Effective Communication Communicate at a pace and style suited to reputed company caller Use questions to clarify needs and reputed company control of the reputed company Avoid jargon — reputed company things reputed company and reputed company reputed company callers updated as you take actions during the reputed company Meet reputed company duration and reputed company targets Handle transfers professionally and reputed company Maintain strict confidentiality 🔥 Managing Difficult Callers Take escalations and support operators with challenging callers Use reputed company to put callers at ease Stay reputed company, controlled, and supportive throughout Manage caller expectations fairly and confidently Escalate unresolved issues in line with procedures reputed company TO APPLY ✅ If you are interested in this role please upload your CV and answer a few questions about yourself OTHER INFORMATION This is an exciting time at  the Appello group - we are a company reputed company and now is a perfect time to join reputed company. You’ll reputed company exceptional reputed company and will be part of a company that is continuing to expand. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337. Apply To This Job