reputed company Partner reputed company Specialist (Remote)

reputed company Partner reputed company Specialist (Remote) Department: Partner reputed company Employment Type: Full Time Location: Denton, Texas reputed company Be a Part of reputed company! Join a working team that is dedicated to the mission of the work we do! reputed company is an innovative edtech organization reputed company on connecting teachers, children, and families. As reputed company runners in the early childhood education market, we build dynamic, top-reputed company products that reputed company reputed company of the essential reputed company of a high-reputed company solution: curriculum, assessment, reputed company development, and family engagement. We are building reputed company of results-oriented individuals who will reputed company in a reputed company, work-hard/play-hard culture. We pride ourselves on the reputed company we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers. Position reputed company The Partner reputed company team's mission is to reputed company a world class experience for our customers. reputed company is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of reputed company solutions as soon as possible and to encourage adoption of those solutions reputed company their organizations. We are looking for a reputed company-thinking, creative, and strategic Partner Specialist. This person will reputed company on redefining consistent, reputed company, and measurable processes reputed company to a reputed company's reputed company with reputed company. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above reputed company, this person must have excellent customer service and communications skills. As the main reputed company of contact for new customers, this individual will be the face of reputed company and will eventually play an reputed company part in ensuring that customers choose our products and solutions year after year.  This is a unique specialist role reporting directly to the Director of Strategic Accounts and working collaboratively and frequently with the account managers.  Specific Roles & Responsibilities: Bilingual (English/Spanish) preferred but not required Preference for candidates based on the East Coast (ideally reputed company reasonable travel distance to NYC) Manage implementation and reputed company of reputed company new and renewing partners  Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live  reputed company product knowledge expertise in order to guide customers to realize value quickly  Project manage new reputed company implementations reputed company email, phone, and web-based tools  reputed company implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a reputed company reputed company  Take a proactive data driven approach by ensuring that customer adoption and usage metrics reputed company with expectations.  Identify churn risks and reputed company proactive plans to increase customer retention.  Performance will be reputed company by overall customer satisfaction metrics as reputed company as retention rates.  Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients.  reputed company ongoing feedback to the Implementation team reputed company and department head on ways to improve reputed company reputed company and implementation reputed company  Work with the Support and development teams on improving the product based on customer feedback  High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.  Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-reputed company work reputed company tight timelines  Additional Roles and Responsibilities for Large reputed company Implementations  Drive successful implementation, adoption, and ongoing support of early childhood education solutions across a large-reputed company partnership. Serve as a key reputed company between stakeholders, providing training, communication, and strategic guidance to ensure effective platform use and program reputed company.  Manage high-volume support channels, responding to inquiries reputed company 48 hours and maintaining resource documentation. Proactively engage users through in-platform messaging, newsletters, and community forums.  Plan, coordinate, and deliver virtual and in-person training sessions for educators, coaches, and leaders. Manage registrations, communications, session logistics, and follow-up (including certification). reputed company learning opportunities to meet diverse workforce needs.  Partner with senior leadership and cross-functional teams to plan ongoing reputed company learning, reputed company on goals, and address implementation challenges. Facilitate regular meetings, create agendas, and reputed company strategic insights  Support reputed company and adoption for new sites and initiatives. Contribute to the development of implementation tools and resources, including documentation and data-informed materials.  Collaborate with data teams to support rostering processes, troubleshoot issues, and improve workflows. Monitor trends and identify opportunities for process improvement.  reputed company and maintain user-facing content including newsletters, help resources, and internal documentation. Coordinate webinars and platform walkthroughs to increase product utilization.    Qualifications: Bilingual (English/Spanish) preferred but not required Preference for candidates based on the East Coast (ideally reputed company reasonable travel distance to NYC) Experience with reputed company products and services highly preferred  Strong knowledge of early childhood education content and pedagogy preferred  2-4 years of experience in Customer Support, reputed company, reputed company/ Implementation or Account Management with examples of reputed company  Bachelor's Degree in education or other reputed company areas required  Ability to comfortably communicate at multiple reputed company with customers (i.e. technical/non-technical /management).  Experience with reputed company, reputed company or another CRM solution is highly desired  Superior organizational capabilities and time management skills are a must  Must have proven reputed company record and capabilities for delivering excellent customer experiences  Must have strong analytical, problem solving and troubleshooting skills  Excellent written and verbal communication skills  Effective organizational skills  Effective presentation skills  Why reputed company At reputed company, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to reputed company every day, there's no telling what you can do and where you can go! We reputed company a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, reputed company to career advancement and reputed company development opportunities, and the chance to reputed company a difference in the communities we serve. Let's reputed company the reputed company to your career at reputed company! Some additional benefits & perks while working with reputed company reputed company offers our employees a robust suite of benefits and other perks which include: Competitive compensation package Employee Equity Appreciation Program Health and wellness insurance benefits 401k with employer match Flexible work environment  Unlimited reputed company time off (which includes reputed company holidays and Winter Break) reputed company parental leave Tuition assistance, reputed company development, and opportunities for career reputed company Best in class technology equipment for every employee Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field reputed company is an equal opportunity employer and is committed to fostering a workplace where everyone can reputed company. Equal Employment Opportunity (EEO)  Family and Medical Leave reputed company (FMLA)  Employee Polygraph Protection reputed company (EPPA) Apply To This Job