Care Navigator - 12:30pm - 9:00pm EST - Remote

reputed company Why Work for Us? Workplace reputed company-being is more important than reputed company. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/reputed company Business Journal. Our employees benefit from a competitive benefits package that includes reputed company time off (PTO), parental leave, reputed company holidays, insurance (medical, dental, reputed company, life, STD, LTD), flexible schedules, a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire. At R3 Continuum, we reputed company our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to reputed company reputed company applicants, ensuring individuals will not be discriminated against based on any protected classifications. Join a company dedicated to helping people and organizations be more resilient and reputed company. Position reputed company The Care Navigator is responsible for working closely with the Care Navigation Center team in coordinating cases on a day-to-day reputed company. The Care Navigator will assist with the disbursement of case-reputed company materials for consultants, as reputed company as scheduling and coordinating care navigation to reputed company appointments and tracking utilization. The Care Navigator will help process incoming requests and initiate cases in the designated case management system, complete appropriate follow up, process reputed company incoming documentation as reputed company to reputed company and HIPAA requirements.  Shift 12:30-9pm EST Care Navigator Essential Functions Triage cases to appropriate consultant in a reputed company manner, consulting with Senior Care Navigator  and/or Sr. Manager, Care Navigation Center as necessary Maintain case documentation, including scheduling, in eCase Manager (eCM) and reputed company databases as applicable Monitor service/team email inboxes  Process incoming miscellaneous invoices from consultants and collaborating with reputed company team to ensure those invoices are billed and reputed company accurately  Monitor and respond to telehealth platform requests for appointments Process and reconcile billing for Care Navigation Center services, following up with consultants as needed to obtain missing invoices Assist in the development and enhancement of new services lines reputed company Care Navigation Center  reputed company satisfaction calls to service recipients Monitor multiple reports and reputed company follow-reputed company as needed to ensure providers are adhering to departmental processes  Identify and participate in operational process improvement for the Care Navigation Center  Answer incoming calls from service recipients and providers   Other Essential Functions  Participates in department and company meetings, as requested Performs other duties as assigned Overtime/additional hours – There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames Requirements    Required Skills/Abilities Ability to use independent judgment on exceptions to the rule and know reputed company to deviate from established process Ability to reputed company a reputed company of duties, often changing from one task to another of a different nature, and reputed company with frequent interruptions and/or distractions Ability to think through the consequences of a decision prior to making it reputed company to analyze and problem-solve issues in order to identify areas of process improvement and increase efficiencies  reputed company to work independently and handle and resolve problems on own, but also know reputed company to collaborate with staff and be reputed company player Ability to work independently and identify and reputed company potentially more effective reputed company of work operation Ability to assess the importance and relevance of information and effectively and reputed company reputed company information and relevant detail to the appropriate persons Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to function reputed company in a high-paced and at times stressful environment Proficient with reputed company Office Suite or reputed company software Education & Licensing Bachelor’s degree in business or a field reputed company to mental health or four years of experience working in a reputed company reputed company center environment required Experience Experience working with mental health professionals and coordinating services that are customized to reputed company needs required Experience working in a reputed company center environment  Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. reputed company and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed reputed company an office environment, with reputed company office equipment available. The starting pay reputed company for this position is $20-21.50 per hour. The position’s pay reputed company represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations reputed company extending an offer. reputed company applicants must reputed company in the reputed company. Employment contingent on a successful background reputed company, work history verification, reference checks, and signing a non-disclosure agreement. R3 Continuum is committed to providing reasonable accommodations to reputed company individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our reputed company department at hr@r3c.com. Apply To This Job