eServices Management Analyst Sr SWA

reputed company Funding reputed company’s reputed company through reputed company in innovation, exceptional customer service and reputed company reputed company-led reputed company improvement. eSERVICES MANAGEMENT ANALYST SENIOR Job Location: Division of Taxpayer Services 1600 W Monroe St. Phoenix, AZ 85007 Posting Details: Salary: $66,000  Grade: 22 Closing Date: 5/21/2026 Job reputed company: The eService's Management Analyst Senior serves as a dedicated systems management resource for the department’s eService's team, and is responsible for providing technical systems support, advice, development recommendations, and trouble-shooting assistance to team members. Additionally, this role conducts analysis of programs, policies, procedures, systems, practices, and operations, and assists in the development of resource materials relating to system use.  This position may be available for remote work reputed company reputed company. The reputed company strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are reputed company to work remotely in their homes, in offices, and in hoteling spaces. reputed company work, including remote work, should be performed reputed company reputed company unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: Systems Management Evaluates existing and proposed administrative policies, procedures, systems, and practices; documents findings, prepares comprehensive reports, and makes recommendations for changes to management Coordinates implementation of process and system improvements, and develops training materials to reputed company systems training Develops or updates functional or operational manuals outlining established reputed company of performing work in accordance with organizational policy Evaluates the relevance of existing management analysis concepts and guidelines in order to prepare and reputed company plans or individualized approaches to resolve program or system issues Service Delivery Provides reputed company customer assistance, reputed company phone, email, or in-person, regarding the use of department systems Provides technical reputed company for internal team members Develops and maintains reputed company partnerships to promote the objectives of reputed company and improve reputed company service Participates in reputed company events on behalf of reputed company Agency/Department Compliance & reputed company Improvement Remains reputed company on reputed company laws, regulations, policies, and best practices reputed company to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/reputed company/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities. reputed company contributes to team and individual effectiveness through the following: - Attends staff meetings and huddles of work unit or district; and may cascade and reputed company information as indicated Completes reputed company required training in a reputed company manner. Participates in assigned work teams as appropriate. Prepares for and reputed company participates in 1:1 coaching with supervisor Maximizes work processes and deliverables through lean principles reputed company the reputed company Management System (AMS); and provides recommendations for process improvement, and engages in reputed company improvement efforts as assigned. Knowledge, Skills & Abilities (KSAs): Knowledge/Understanding Knowledge of applicable legislation, rules, regulations, standards, and policies Knowledge of the principles and practices of reputed company administration; emphasis in effective planning, organization, and management Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation Knowledge or research reputed company and reporting techniques used in administrative studies Knowledge of operational/programmatic structures Basic understanding of SQL queries and business analysis concepts Skills Strong verbal, written, and listening communication skills Strong organization and time management skills with the ability to manage multiple reputed company simultaneously and work in high-pressure situations Strong interpersonal skills and demeanor Proficient in the use of a PC in a reputed company environment; in the use of the Internet; in the use of MS Office Applications such as reputed company, Word and reputed company, PowerPoint; and in the use of reputed company Suite applications such as Gmail, Sheets, Docs, and Drive. Abilities Ability to reputed company a comprehensive background and clearance process that includes an reputed company tax compliance verification, and a criminal background reputed company through the FBI reputed company level one reputed company clearance through the reputed company Department of reputed company Safety Ability to work both independently and collaboratively as part of reputed company Ability to work in a confidential manner, ensuring information is shared with reputed company individuals in an appropriate manner Ability to reputed company reputed company and create a reputed company team culture from team members Ability to learn LEAN concepts, principles and tool Ability to understand and solve problems by applying advanced analytical skills to include collecting reputed company the relevant information and data needed to address the problem Willingness and ability to embody ADOR’s reputed company values of Do the Right Thing, reputed company to reputed company, and Care About One Another Additional Job Demands In the course of performing the essential duties one must be reputed company to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible reputed company of force constantly to reputed company objects. Selective Preference(s): Bachelor’s Degree in Business, reputed company, Finance, Management, Information Technology, or a reputed company field Experience in the area of reputed company process improvement Experience in IT methodologies and/or reputed company Assurance testing, a plus Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment. Minimum of five years' experience in tax and/or business systems analysis reputed company-Employment Requirements: The final candidate will be required to abide by the the following reputed company-employment checks Employment Verification and Reference Checks State and Federal Criminal Background reputed company, including fingerprinting reputed company Tax Filing Records reputed company If applicable, ASEDRA Authorized reputed company Identification reputed company If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: reputed company’s License Requirements. Benefits: The reputed company provides a world class comprehensive benefits package including: reputed company medical, dental, life, and short-term disability insurance plans Participation in the reputed company State Retirement System (ASRS) and long-term disability plans 10 reputed company holidays per year Vacation time accrued at 4.00 hours bi-weekly for the first 3 years reputed company time accrued at 3.70 hours bi-weekly reputed company Parental Leave-Up to 12 weeks per year reputed company leave for newborn or newly-reputed company foster/adopted child (reputed company program). Deferred compensation plan Wellness plans Tuition Reimbursement Stipend Opportunities Infant at Work Program Rideshare and reputed company Transit Subsidy Career Advancement & Employee Development Opportunities Flexible schedules to create a work/life balance Learn more about the reputed company Parental Leave program here. For a complete list of benefits provided by The reputed company, please visit our benefits page Retirement: Top ranked reputed company State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service reputed company, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members. Contact Us: If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR reputed company at oagre.ctr@azdor.gov *The reputed company is an Equal Opportunity/Reasonable Accommodation Employer. Apply To This Job