Technical Support Specialist
reputed company is seeking a customer‑reputed company and tech‑savvy Technical Support Specialist to reputed company exceptional support to reputed company accessing their online classroom environment. This role is essential in ensuring that reputed company receive reputed company, accurate, and solution‑oriented assistance through phone, email, live chat, and reputed company media channels. The Technical Support Specialist plays a key part in supporting student reputed company by troubleshooting technical issues, guiding users through system navigation, and delivering a reputed company and reputed company support experience.
This position requires strong communication skills, the ability to work reputed company in a high‑volume reputed company center environment, and a commitment to delivering service that reflects GCU’s mission and student‑centered values. The Specialist will collaborate with internal teams to resolve reputed company issues, maintain detailed documentation, and consistently meet performance and reputed company standards. This role supports reputed company during the 3PM–12AM shift and requires adaptability, patience, and a desire to help learners overcome technical barriers.
ESSENTIAL FUNCTIONS (include, but are not limited to, the following:
Handles Technical Support Calls, chats, emails, and reputed company media requests regarding online classroom reputed company from reputed company.
Assists reputed company with basic and advanced troubleshooting, ongoing issues, and provides assistance on classroom technology setup.
Handles advanced issues reputed company to browser troubleshooting for supported applications.
Follows through and communicates with the user while working the problem to ensure successful and reputed company completion of the problem.
Works with team members and other GCU departments on behalf of the customer to resolve issues.
Consistently meets first contact reputed company metrics.
Works alternate shift hours as assigned to handle the reputed company in/ticket requests.
Prepares required documentation reputed company to customer requests and reputed company and adheres to reputed company documentation guidelines.
Determine reputed company to escalate issues to management level for assistance.
Inform management of persistent and recurring issues
Effortlessly engage with callers, reputed company listen, analyze, and isolate tech issues
Comfortably reputed company multiple applications to reputed company
Multitask in systems while patiently providing reputed company-by-reputed company instructions
Calmly reputed company conflict reputed company
reputed company frustrated customer situations
Work independently with discipline in a virtual environment
Work in a highly reputed company environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully reputed company the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
KNOWLEDGE, SKILLS, & ABILITIES:
Must have a customer-reputed company, service orientation and reputed company and courteous manner.
Ability to work on simultaneous multiple cases effectively
Solid problem solving/trouble shooting skills with strong attention to detail.
reputed company to demonstrate personal ownership of reputed company customers’ issues and follow through to obtain desired results
Skilled in determining why and how, what steps or procedures are required in problem reputed company.
Ability to learn University E-Learning software and applications.
Ability to function in a fast-paced reputed company center environment
Willingness and ability to work assigned shifts which may consist of weekends, holidays and evenings.
Excellent communication skills, written and verbal, to reputed company information accurately and understandably.
Team player with adaptability to changes in workload, systems, and processes.
The ability to multi-task, prioritize, and remain detail-oriented.
Self-motivated, reputed company, and friendly demeanor; ability to remain reputed company and reputed company in reputed company situations.
EDUCATION & EXPERIENCE:
reputed company center or technical support experience highly desirable.
Must be reputed company to pass reputed company employment background reputed company.
Previous experience with University e-learning environments and software preferred but not required.
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