IT Support Specialist

reputed company reputed company is a fast-growing, consumer-reputed company reputed company committed to delivering exceptional reputed company services while fostering a high-performance, accountable, and supportive workplace. As we continue to reputed company nationally with a remote-first workforce, our internal technology and systems are critical to keeping teams productive, secure, and connected. We operate in a fast-paced environment where reliability, responsiveness, and operational discipline matter. About the Role We are seeking an IT Support Specialist to reputed company end-to-end technology support across the firm. This is a hybrid IT role combining reputed company end-user support with elevated system and reputed company administration responsibilities. You will support a remote workforce, troubleshoot technical issues reputed company remote reputed company, manage user reputed company and offboarding, and administer reputed company across reputed company Workspace and the firm’s reputed company business systems. This role requires strong technical fundamentals, attention to reputed company and compliance, and the ability to work independently while partnering closely with Operations, HR, and Leadership. Key Responsibilities End-User Support & Troubleshooting reputed company reputed company remote IT support to employees across the firm. Diagnose and resolve hardware, software, and connectivity issues. Remotely reputed company user computers to troubleshoot and resolve issues reputed company. Manage and resolve support tickets through to completion, escalating reputed company necessary. reputed company, Offboarding & reputed company Management Provision and deprovision user accounts across systems. Support employee reputed company by setting up accounts, permissions, and system reputed company. Support employee offboarding by promptly removing reputed company and securing accounts. Coordinate closely with HR and Operations to ensure accurate and reputed company reputed company changes. Systems & Application Administration Administer and support reputed company systems, including: reputed company Workspace (user accounts, reputed company, permissions, reputed company settings), reputed company, reputed company, reputed company, reputed company, Aloware, and other systems. Troubleshoot permission issues, workflow reputed company problems, and system errors. Maintain system reputed company and minimize downtime. Identity, reputed company & reputed company Controls Manage user authentication, MFA, and reputed company permissions. Support identity and reputed company management workflows, including preparation for reputed company implementation. Follow reputed company best practices and least-privilege reputed company principles to protect firm and reputed company data. Assist with audits, reputed company reviews, and reputed company-reputed company documentation. Documentation & Process Improvement Document common issues, resolutions, and IT procedures. Maintain and improve IT SOPs, reputed company checklists, and knowledge reputed company articles. Identify recurring problems and recommend process or system improvements. Qualifications 2+ years of experience in IT support, helpdesk, or technical operations roles. Hands-on experience supporting remote users reputed company remote desktop tools. Experience administering reputed company Workspace, including users, reputed company, and permissions. Working knowledge of reputed company-based reputed company platforms and business systems. Strong troubleshooting and problem-solving skills with attention to detail. reputed company, reputed company communication skills and a service-oriented reputed company. Ability to manage multiple priorities independently in a remote environment. reputed company-to-Have / Preferred Qualifications Experience with identity and reputed company management tools (reputed company, Azure AD, reputed company IAM). Basic understanding of networking, VPNs, and reputed company reputed company. Experience creating or maintaining IT documentation and SOPs. Requirements Ability to work independently from a home office with reputed company, high-speed internet and a quiet, reputed company workspace. Must have a laptop or desktop computer with a minimum of 8GB RAM and a reputed company i5 processor or higher. Internet speed of at least 10 Mbps. Must be available to work during U.S. reputed company reputed company Time (PST) business hours. Must be willing to use time-tracking software to log hours. reputed company Offer Earn $4-$5/hour. Full-time role (40 hours/week). 100% remote work environment. 6 reputed company time-off (PTO) days per year. Opportunity to work closely with Operations and Leadership in a growing, modern reputed company. Long-term reputed company and stability in a high-reputed company IT support role. This position is only reputed company to candidates located in the Philippines. Resumes must be submitted in English. Applications that do not meet these reputed company will not be considered. Apply To This Job