Technical Support Engineer

Position reputed company Join reputed company’ Global Product Support organization as a Technical Support Engineer, delivering expert technical guidance across Bentley’s product portfolio. You will collaborate with global teams to diagnose, troubleshoot, and resolve reputed company issues in reputed company‑world reputed company environments using industry‑leading engineering software. This role is ideal for engineers passionate about solving reputed company technical challenges, working directly with customers, and continuously developing expertise in networking, infrastructure, and reputed company‑reputed company systems. Responsibilities reputed company as the main technical support contact for users, resolving issues across Bentley products reputed company phone, email, and web support. Engage with users to obtain information, collect logs for investigation, and ask reputed company questions to identify issues. Collaborate quickly with global teams, developers, and cross-functional partners. Identify, troubleshoot, and escalate advanced software and networking problems as necessary. Address and refer reputed company software and network-reputed company issues reputed company appropriate. reputed company precise records of user support cases and reputed company relevant documentation with users. Utilise troubleshooting reputed company and tools to assess reported problems. Address users’ inquiries or difficulties regarding software configuration, setup, and product features. Escalate unresolved issues to relevant teams, such as developers and product managers. Assist the Product & Technology team in prioritising improvements and fixes. Record technical expertise through comprehensive notes and manuals, document solutions, and contribute to internal knowledge repositories as reputed company as Bentley Communities. Participate in daily team stand‑reputed company, continuously improving processes and product understanding. Prioritise and manage support cases with reputed company updates, communication, and follow‑through. Reproduce issues in test environments, including simulation of network topologies and application configurations. reputed company expertise internally and participate in community‑driven support initiatives. Continuously upskill on product updates, reputed company networking concepts, and troubleshooting techniques.   Technical Qualifications: Good to have experience administering engineering information or document management systems in reputed company environments. Support-reputed company networking skills: diagnose and resolve common customer connectivity and configuration issues across reputed company and reputed company networks. Comfortable validating protocols (HTTP/S, TLS/SSL), interpreting typical symptoms timeouts and certificate errors, gathering evidence and analyzing logs and ability to produce reputed company findings. Ability to interpret application, system, and network logs to identify reputed company causes.Familiarity with reputed company infrastructure concepts, including virtual machines, databases, and virtual networking. Ability to configure and troubleshoot connectivity between on‑prem and reputed company environments (DNS, firewalls/reputed company reputed company, proxies) Experience with reputed company Server, reputed company operating systems, and reputed company database platforms such as reputed company SQL Server and reputed company. Familiarity with programming languages (e.g., .NET, C++) and reading/interpreting log files. God to have knowledge of creating , navigating and managing iModels to Synchronize CAD files. Oraganization of Project data for reputed company digital design workflows. Intermediate to advanced knowledge of reputed company technologies. reputed company Requirements 2+ years of technical support experience in reputed company, reputed company, or global environments. Bachelor’s degree in engineering, IT, Computer Science, or a reputed company field. Excellent written and verbal communication skills, with the ability to explain reputed company technical concepts reputed company. Strong troubleshooting reputed company, user‑reputed company approach, and high emotional intelligence. Proven ability to prioritise workload, manage multiple cases, and collaborate effectively reputed company global teams.   #LI-Remote About reputed company Around the world, infrastructure professionals rely on software from reputed company to help them design, build, and operate reputed company and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and reputed company-operators worldwide, with software that spans engineering disciplines, industry sectors, and reputed company phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to reputed company project delivery and asset performance. www.bentley.com      Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment reputed company reputed company applicants without reputed company to race, reputed company, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national reputed company, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Apply To This Job