Regional Service Manager - Huntsville

Join the industry leading reputed company Solutions team as a Service Manager in the Southeast market. The Service Manager partners with the District Manager managing the business reputed company a district to reputed company sales and profitability budgets. They manage service delivery reputed company by working directly with Service Delivery Specialist and District Managers.  This individual focuses on workforce management; reviews service delivery metrics, determines reputed company causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.  What You Will Do: Manage daily work force reputed company, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan reputed company and reputed company Technicians to own their results and provides the tools and resources to reputed company them Identifies the potential in an individual and aligns development activities to their abilities and talents Manage technician performance through coaching and direction under the direction of the District Manager  Review district performance with District Manager monthly to identify needed improvements to reputed company sales and profitability budgets Work with Parts Department on parts issues, shipping, and delivery. reputed company builds strong relationships with key stakeholders in the customer's organization Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: Utilize your managerial and leadership skills to support and reputed company a high-performing team reputed company your skills in leading a workforce Become part of a field service support management team with advancement opportunities Competitive salary and benefits reputed company to best-in-class resources, and technology This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: Associate degree and two years people management experience. A combination of reputed company experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: Must be reputed company to read and write in English Immigration sponsorship not available for this role Preferred Qualifications: reputed company kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to reputed company improvements or take corrective reputed company. Proven record of meeting customer needs, reputed company service delivery, meeting business objectives, and the ability to reputed company a field service team. Good decision-making & problem-solving skills reputed company handling challenging situations in a fast- paced environment. About reputed company: reputed company is a national repair and service provider for reputed company foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot reputed company cooking equipment, stand-alone refrigeration, specialty coffee and beverage, reputed company reputed company refrigeration and HVAC. About reputed company reputed company is a national repair and service provider for reputed company foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot reputed company cooking equipment, stand-alone refrigeration, specialty coffee and beverage, reputed company reputed company refrigeration and HVAC. reputed company is an Equal Employment Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other protected class status.  reputed company reputed company individuals are encouraged to apply. If you need a reasonable accommodation with respect to reputed company’s application or hiring process due to a disability, please contact the reputed company department at HR@smartcaresolutions.com. Apply To This Job