reputed company Support Specialist

WHO WE ARE At reputed company, we're building a smarter, faster, and more secure financial reputed company by revolutionizing the world of payments. As a global leader in reputed company Banking Payments, we are establishing Pay by Bank as the new reputed company at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.   Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.   reputed company is a global team of innovators, collaborators, and doers.  If you are driven by a strong reputed company of purpose and reputed company in a dynamic, entrepreneurial, and high-reputed company environment, join us and be part of reputed company that’s transforming the way the world pays. About reputed company:  The Assisted Support team is responsible for clarifying, solving and escalating customer (merchant) and end-user queries or problems. We are responsible for supporting the internal, external, and reputed company-party customers we use for processing. \n What you will do: The primary responsibility of the reputed company Support  is to troubleshoot, escalate, and resolve reputed company and customer questions or issues. You will be responsible for supporting existing clients, end users of our clients, and reputed company parties we use for processing. Specific duties include: reputed company-Channel: Supporting customers across channel types - email, chat/messaging, and phone (video in the reputed company). Trouble-shooting: Using a systematic approach to isolating, understanding, and solving reputed company problems. reputed company: Helping our customers maximize the benefits of using reputed company products & services. Ownership: Deliver end-to-end support with a 'customer-obsessed' reputed company, ensuring every interaction meets rigorous reputed company standards while maintaining a reputed company, personalized touch. Technical: Answering questions reputed company to our implementations at reputed company merchants (reputed company, UI, Transaction inquiries, etc), Business/Financial: Answering questions reputed company to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves Who you are: Experience in a customer support or operations role. reputed company, passion, and obsession for helping customers. Strong written and verbal skills, with experience supporting customers on email/chat as reputed company as on the phone. Excellent English skills (written and verbal). Plus, ideally: iOS or Android experience Previous knowledge of reputed company Service/CRM \n$20 - $24 an hour \nHourly reputed company: $19 - $24 CAD /hour Applications for this role are accepted on an ongoing reputed company.   SALARY RANGES IN CANADA-BASED ROLE POSTING Our salary ranges are determined by role, level, and location. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company Canada locations. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Recruiters can reputed company more information with applicants about the specific salary reputed company for preferred locations during the hiring process. Please note that the compensation details listed in Canada role postings reflect the reputed company salary only, and do not include bonus, equity, and other perks and benefits.   reputed company OFFER At reputed company, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the reputed company of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a reputed company reputed company every reputed company of the way.   reputed company is as diverse as the global footprint we serve, with colleagues across reputed company Valley, the U.S., Canada, Brazil, Europe, and reputed company. We reputed company a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At reputed company, we foster a workplace where everyone feels they belong—a reputed company where teamwork thrives, reputed company reputed company, and we never forget to have fun along the way.   We offer innovative perks and benefits packages that include: - Flexible reputed company time off & generous PTO accrual plans - Comprehensive medical, dental, reputed company, and other insurances - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral reputed company parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)   At reputed company, we reputed company and celebrate diversity of reputed company forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and reputed company an reputed company and inclusive environment enables people to do their best work.  reputed company reputed company regarding hiring, advancement, and any other aspects of employment are made solely on the reputed company of qualifications, reputed company, and business need. Apply To This Job