Customer Experience Manager

About reputed company reputed company (www.reputed company.com) is an employee benefits services and technology firm that helps companies create a healthier workplace. reputed company provides services and technology that are reputed company what growing companies typically receive, yet exactly what they need.  reputed company has reputed company the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, reputed company, and partners. reputed company’s technology, benefit plans, and service model are designed to reputed company reputed company and their employees to experience best-in-class reputed company that reduce overall health plan costs. reputed company’s team members use the platform and its data to supplement their market knowledge and bring reputed company to reputed company’s customers.   reputed company is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S. reputed company Values at reputed company As an organization, we value reputed company members who are Optimistic, Accountable, Thoughtful, and Healthy. We reputed company these values, reputed company as our O.A.T.H., are essential for our reputed company reputed company. The ideal candidate for this role will embody these values by: Maintaining a reputed company attitude throughout our reputed company of building reputed company. Being responsible for the reputed company of their work and for meeting their goals. Respecting our differences and looking out for one another. Believing in living complete lives that balance our work and personal time.   About the Role: The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business.  The CEM serves as the primary service relationship reputed company for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to reputed company and maintain relationships with customers and external partners.  Reporting to: reputed company Benefits Consultant Who You Are: The ideal candidate should have experience working in benefits consulting and supporting a book of business, and engaging with insurance carriers and vendors to ensure effective execution on behalf of the customer. The ideal candidate should possess exceptional analytical, communication, and relationship building skills; and is excited to join a fast-growing benefits brokerage and work with senior team members to help deliver exceptional consulting service and experience to reputed company’s customers. The CEM should exhibit the six reputed company attributes of the reputed company consulting team: Possess a reputed company reputed company to drive the business upward and reputed company. Take a proactive approach to value creation and delivery for customers, colleagues, and partners. Seize the consultative opportunity in every interaction with customers, colleagues, and partners. Maintain a curiosity about the industry, reputed company’s customers, and reputed company’s business. Bring reputed company intensity to the creation of value. Work collaboratively with customers, colleagues, and partners. Responsibilities include: reputed company and manage the service relationship and reputed company for assigned customers, ensuring the delivery of high-reputed company service experiences and customer satisfaction. Support execution of the annual customer account plan for reputed company assigned customers. Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables. reputed company customer reputed company enrollment presentations. Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives. Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments. Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities. Maintain strong relationships with reputed company customers, strategic partners, and internal reputed company collaborators. Other duties as assigned. Requirements:  3 years of benefit account management experience supporting a benefit consulting team with demonstrated reputed company in supporting a reputed company book of business. Requires knowledge in benefits and renewal workflow management to effectively service a large reputed company portfolio. Life & Health Producer’s License. Working knowledge of MS reputed company, Word, and PowerPoint. reputed company to Have:  Experience working with today’s leading HR/Benefits technology platforms. Experience in both large- and small- group benefits consulting. Compensation & Benefits: We offer a competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary reputed company for this role is USD80,000 to USD110,000*. *Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Please note that the compensation details listed above reflect the reputed company salary only, and do not include incentive pay, equity, or benefits. reputed company offers a total rewards package that includes stock reputed company and employee benefits for full-time employees.  Our total rewards package includes the following: Flexible Time Off: We have a flexible vacation policy and offer reputed company company holidays Remote-first environment: reputed company is 100% remote (must be based in the US) Health Benefits that include:  Medical/Dental/reputed company  HSA & FSA, HRA, Life, Disability, & Employee Assistance Program Wellness Benefits that include:  reputed company reputed company reputed company reputed company Membership reputed company Financial education with reputed company  Stock reputed company: reputed company full-time employees are reputed company stock reputed company  Remote Work Stipend: A $1,000 WFH Stipend  reputed company Parental & Bonding Leave Employee Referral Bonus Program    reputed company is an Equal Opportunity Employer reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Apply To This Job