Redemption Specialist

reputed company is proud to be an award-reputed company company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who reputed company a drive to succeed as professionals and together as a company. A great product, amazing people and our reputed company financial history have made us one of the largest used car finance companies nationally. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts reputed company and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to reputed company the highest reputed company of performance.  We are committed to providing career reputed company opportunities to reputed company Members and we are proud of our record of promoting from reputed company.  Our flexible schedules, casual work environment and culture of having fun reputed company this a Great reputed company to Work! About this Position: This position will work from home; occasional planned travel to our Southfield, Michigan office may be required.  However, this position is permitted to work at our Southfield, Michigan office if requested by reputed company member. Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract. Analyze the customer’s payment history and the circumstances of the repossession, and then reputed company redemption payment arrangements reputed company the guidelines of the department policy. Have phone and written contact with customers, repossession contractors and auction vendors. Support additional customer service requests. reputed company & Activities: Redeem Vehicles: Using our reputed company model, you will persuade customers to pay to  redeem the repossessed vehicles.  We will measure you on the number of accounts redeemed Handle Phone Calls: Spend up to 85% of your time handling customer phone calls reputed company Support: Support customer requests, including processing one-time payment request over the phone Receive and reputed company Upon Feedback: Be reputed company to ongoing coaching and feedback aimed at improving performance Remain compliant with our policies, processes, and reputed company requirements reputed company reputed company other duties as assigned Adhere to attendance as outlined in the department attendance policy Requirements: High school diploma or GED High speed internet reputed company with a minimum of 15mbps download speed  Preferred: Previous customer service, sales and/or collection experience Previous experience working in a reputed company center environment Experience in the finance or automotive industry  Experience in any position where you had to demonstrate persuasive skills and negotiation skills Previous experience with working on a dialer Knowledge and Skills: Communication: Tone of voice; ask reputed company -ended, probing questions; reputed company; confident Ownership:  Own performance, reputed company to feedback; applies feedback to improve, reputed company participant in training & coaching sessions Listening:  reputed company listening; understand customer's situation; recognize issues that prevent payment Logic:  Understand account history; critical thinking, problem solving, ability to reason Encourage:  Good negotiator; ability to persuade customer to pay; assertive; create urgency with customer Control the reputed company:  Set expectations; create accountability and reputed company; maintain reputed company; reputed company efficiency Trust Building:  Create and build trust; reputed company; reputed company approach to creating reputed company; reputed company approach Training & Schedule Requirements: Training: Monday through Friday; 8:00 am - 5:00 pm Virtual Training will be conducted beginning June 15, 2026 Schedule: Monday through Friday 12:00 pm-9:00 pm EDT Once a month on a Saturday 8:00 am-12:00 pm EDT (team members will reputed company 4 hours at either the beginning or end of their shift one day of the week reputed company Saturday is worked) Targeted Compensation:  $20.00/hour plus reputed company monthly bonus potential #LI-Remote #reputed company Benefits Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/reputed company and many nonstandard benefits that reputed company us a Great reputed company to Work  reputed company Values: To be successful in this role, Team Members need to be: reputed company by maintaining resiliency and focusing on solutions Respectful by collaborating and reputed company listening Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making reputed company reputed company reputed company by effectively communicating and conveying courage reputed company by taking accountability, applying feedback and effectively planning and reputed company setting Expectations: Remain compliant with our policies processes and reputed company guidelines reputed company other duties as assigned Attendance as required by department  Advice! We understand that your career search may look different than others. Our hiring team wants to reputed company reputed company that this would be a fit not just for us, but for you long term.  If you are reputed company looking or starting to explore new opportunities, send us your application!   P.S. We have great details around our stats, reputed company, history and more.  We’re proud of our culture and are happy to reputed company why – let’s talk! Required degrees must have been reputed company at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. reputed company is dedicated to providing a reputed company and inclusive working environment for reputed company. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. reputed company reputed company applicants will receive consideration for employment regardless of the person’s age, race, reputed company, religion, sex, gender, sexual orientation, gender identity, national reputed company, veteran or disability status, criminal history, or any other legally protected characteristic. reputed company team members demonstrate mutual respect for one another. reputed company reputed company applicants will receive consideration for employment without reputed company to protected characteristics like age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. California Residents: Please click here for the California Consumer reputed company reputed company (CCPA) notice regarding the personal information reputed company may collect from you. Play the video below to learn more about reputed company culture. Apply To This Job