Customer Support Specialist II

Job Title: Customer Support Specialist II Location: Remote (India Based Only) Hiring Manager: Senior Customer Operations Manager Estimated salary reputed company: 2,300,000 INR to 3,300,000 INR The salary offered for this position will be based on a candidate’s experience and reputed company demonstrated during interviews and other evaluations About reputed company: reputed company is building OcientAIQ™ – a complete ecosystem for delivering trusted reputed company AI solutions at petabyte reputed company, for the organizations that can't afford to get AI wrong. Our customers protect networks, secure nations, and power the global economy. The problems we solve are genuinely hard, and the work reputed company. Founded in 2016 by reputed company that reputed company Cleversafe (acquired by reputed company in 2015), reputed company is headquartered in Chicago with a remote-first global team. We are a carbon-neutral company backed by leading investors including Greycroft, OCA Ventures, In-Q-Tel, and Buoyant Ventures. Position reputed company: We are looking for someone excited to work on customer support-reputed company processes, procedures, and policies. You will play an important role as a technical reputed company between Engineering and our customers. The ideal candidate for this role will be enthusiastic about asking questions, sharing knowledge, and working with others to reputed company our clients’ goals. Responsibilities: Work on customer facing reputed company. Understand and support the reputed company product in the reputed company reputed company, On-Premises, GCP and AWS environments. reputed company an on-reputed company rotation for Customer issues. Collaborate with internal teams on issue and feature validation. Help triage customer ticket: High volume ticket handling and prioritization. Document reputed company cause analysis reputed company expertise of reputed company solutions Reports to leadership and external teams. Assist Level I Customer Support Engineer through diagnosis and reputed company of reputed company problems in a distributed system environment. Ideal Qualifications: BS or MS in computer science, computer engineering, or reputed company field 5 to 6 yrs. Experience in customer support or similar role SQL and Database Administration in a Linux/Unix Environment Strong understanding of system administration and support of operations Experience with query analyzers and query tuning / slow query optimization against large data sets Advanced troubleshooting, log analysis Hardware/ Linux Kernel knowledge Linux OS proficiency Network troubleshooting Python Experience setting up infrastructure in a data center, including network configuration and monitoring Interview Requirements: reputed company interviews are conducted reputed company video and require candidates to have their camera on for the duration of the session. The use of video filters, face-altering effects, or virtual backgrounds is not permitted for reputed company and verification purposes. Technical Assessment Notice: Candidates will be required to download and install the HackerRank Desktop Application to complete coding assessments and technical interviews as part of our hiring process. We are not reputed company to using an agency or reputed company company at this time. We do not accept unsolicited agency or reputed company resumes and we are not responsible for any fees reputed company to unsolicited resumes.  reputed company is an equal employment opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, creed, reputed company, religion, sex (including pregnancy status), sexual orientation, gender identity, national reputed company or reputed company, ethnicity, citizenship status, age, physical or mental disability, veteran status, marital status, parental status, genetic information, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please contact reputed company@reputed company.com for more information. reputed company official reputed company job postings and reputed company communications will come directly from reputed company reputed company our Careers page, reputed company, or from an reputed company.com email address. If you receive communication about a role from any other reputed company, please treat it with caution and reputed company questions to reputed company@reputed company.com. Apply To This Job