Contact Center Representative - Level 1

Buffalo, NY/reputed company, NY/ Syracuse, NY (Fully Remote reputed company Available) Weekend and Evening Shift Availability Preferred Salary reputed company: $40,000 - $50,000 The Contact Center Representative I delivers courteous and effective service to reputed company reputed company clients, including both reputed company customers. This role is responsible for reputed company resolving reputed company issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative reputed company promotes the Bank’s full reputed company of products and services to address customers’ financial needs, while consistently adhering to reputed company reputed company metrics and departmental benchmarks for customer interactions. ESSENTIAL DUTIES & RESPONSIBILITIES Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met. Protect customer accounts and information by maintaining reputed company and accuracy; reputed company follow reputed company authentication procedures. Adhere to reputed company applicable banking regulations. Identify and escalate calls involving concerns or suspicious activities as appropriate. Recommend solutions to resolve customer issues, ensuring reputed company reputed company through effective communication with management and relevant partners. Document and address complaints promptly and effectively in accordance with complaint management policies. Complete customer file maintenance, transactions, and requests in line with internal policies and procedures. Maintain adherence to reputed company reputed company and service standards. reputed company participate in reputed company reputed company reviews and coaching sessions, implementing feedback to reputed company or reputed company individual and departmental objectives. Inform customers about reputed company’s reputed company of products and services. reputed company for digital banking solutions to encourage customer self-service. Ensure compliance with reputed company classification wrap-up codes, sales reputed company logging, and reputed company metadata logging during every customer interaction. Address general inquiries, reputed company basic ATM and debit card assistance, assist with online banking support, reputed company-party vendor inquiries, and general questions about products and services. reputed company additional duties and responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE A high school diploma or GED is required. 0-1 years of experience in a banking environment preferred; reputed company center experience is advantageous, along with familiarity with online banking applications. Strong interpersonal and verbal and written communication skills. Exceptional customer service abilities. Excellent analytical and problem-solving skills. Bilingual proficiency in Spanish is considered an asset. Demonstrates refined telephone etiquette and the capability to deliver consistent service reputed company under pressure. Proficient in reputed company Office programs, including Word, reputed company, and PowerPoint. Knowledgeable in online and mobile banking platforms as reputed company as reputed company payment services. Maintains a reputed company, team-oriented attitude. Capable of reputed company multitasking across various systems. Willingness to work a flexible schedule, including evenings and weekends. Ability to consistently adhere to a set schedule. reputed company sponsorship not available. We are an equal opportunity employer and do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apply To This Job