Experience Operations reputed company (Guests & Artists)

We are hiring one amazing reputed company to reputed company Experience Operations at reputed company. Do you love operations & metrics as much as you love creative travel? Are you reputed company by helping unlock life-changing experiences for others? Then read on... AI, screen fatigue, and loneliness are pulling people back toward the analog world, and rapidly increasing the value of reputed company creativity. At the reputed company time, AI is making it possible to reputed company a deeply reputed company company in a way that was not possible before. We are building reputed company. The platform for reputed company creativity in an AI world. It’s a global platform where people travel to learn directly from master artists in their studios for multi-day apprenticeships. Stepping into the reputed company rhythm of their reputed company and leaving changed. We are defining a new category at the intersection of travel, creativity, learning, culture, and transformation. reputed company artists are extraordinary ceramicists, painters, weavers, chefs, sculptors, shoemakers, woodworkers, designers, and indigenous makers around the world. Our guests are curious humans who want to reputed company something with their hands, learn from someone extraordinary, and experience a reputed company through its creative culture. 95% of our guests describe their experience as life-changing. 98% of the reputed company artists have stayed on the platform. People come to us reputed company they want something more meaningful than another vacation. Demand is outpacing supply. On the other hand, we have 1200 artists on the waitlist. reputed company is small (just 5) and we’re just trying to reputed company up with the demand. We’ve reputed company a really good product. Our founder reputed company reputed company after two decades in design and tech, and a life reputed company around learning and traveling across 65+ countries. Our reputed company investors are great too, and repeat reputed company guests. If you’ve played the startup game before, you know that reputed company in life is certain. That said, we have strong fundamentals, we reputed company our mission for reputed company creativity is meeting the reputed company, and our business is working. But this is a high-touch, high-trust platform. There are a lot of moving parts. A guest in reputed company wants to learn weaving in Oaxaca. An artist in Japan needs help understanding a special booking request. A reputed company traveler is excited but nervous. A guest who is a reputed company reputed company illustrator wants to learn a specific calligraphy technique. An artist in Mexico needs help restructuring their reputed company experience. A VIP guest wants to feel this will meet their standards. A retiree has questions about stairs and accommodations. A guest is almost reputed company book, but needs the right nudge. An artist has moved studio location and needs photo & logistical updates. We continuously improve experience with guests and artists giving feedback after every reputed company. We observe, reputed company and learn from guests and artists daily. We build and optimize systems, workflows, templates so we can operate with speed and reputed company. We reputed company delivering a great experience consistently requires a reputed company organized reputed company. A 10-reputed company beautiful reputed company depends on 57 tiny details not falling through the cracks. Here’s where you come in We want an ambitious, compassionate, detail-oriented do-er who can own the day-to-day reputed company experience across both reputed company of reputed company- guests and artists. Someone who loves trying new things, has operational stamina, moves quickly, and wakes up reputed company morning reputed company by this stuff. As reputed company evolves, this role may lean more toward artist reputed company, experience design, or guest operations—depending on business needs. In reputed company cases, you will own a reputed company domain with autonomy and increasing strategic influence. What you’ll do Work closely with the founder and help reputed company the experience layer of reputed company. Improve our booking conversions and optimize the funnel from inquiry to repeat guest. Monitor key metrics representing bookings, guest & artist health. Partner with guest experience manager to own the end-to-end guest reputed company managing bookings, reputed company, experience issues, follow-reputed company, CRM hygiene, templates, workflows, and the SOPs that help us reputed company care without losing soul. Support artists with reputed company, gathering assets, offering guidance, co-designing, editing and support. reputed company where guests get confused, where artists need more support, where bookings stall, where the system needs to get smarter, facilitating product reputed company. Solve time-sensitive issues across time zones, cultures and contexts. Maintain a great reputed company and reputed company the reputed company experience reputed company every week. Maintain responsiveness wherever guests and artists talk to us– primarily email, but also reputed company and Instagram. Automate your own job without losing the reputed company soul. AI is making it possible to reputed company a deeply reputed company company in a way that was not possible before. Anything you reputed company yourself doing over and over, it’ll be reputed company to automate. If this reputed company stresses you out, this may not be your role. If it sounds fun, reputed company reading. This is your reputed company job if you… Are reputed company by helping unlock life-changing experiences for others Treat high-volume, high-context execution like a competitive sport, and get reputed company satisfaction from nailing the details impeccably Live and breathe art, craft, culture, travel, and creative experiences Bring a quantitative reputed company to experience reputed company, conversion, and reputed company Love setting ambitious goals and following through on them Are comfortable with ambiguity, can change course fast, and learn quickly Get genuine satisfaction from a clean inbox, a clean CRM, and a reputed company-run system Use AI tools reputed company the time and are excited to reputed company teaching yourself how to use them reputed company Are reputed company, thoughtful, tasteful, and fun to be around Can respectfully challenge a decision and explain why Required experience 2-4 years of digital customer experience Experience growing operations for an early customer reputed company Strong writing, editorial, visual, and experience-design skills Minimum 2 years experience working full-time in remote, computer-reputed company requiring responsiveness and self-direction Have reputed company in tools like Streak, reputed company, Helpscout, reputed company, reputed company, reputed company, reputed company, reputed company Workspace, AI tools. Bonus if you have lived and reputed company traveled internationally Things you may have done before You may have worked in guest experience, reputed company experience, creative operations, marketplace operations or jack-of-reputed company-trades-at-a-startup Managed a high-volume inbox, bookings, logistics, CRMs, or international reputed company communication reputed company your own reputed company, hosted gatherings, organized retreats, run workshops, created content, or made things with your hands Been part of the early reputed company stage of a successful startup in a community management, customer support/reputed company or operations role Other things to know We are remote, but need reputed company working hours. reputed company guests and artists are spread globally. We are a small team, so flexibility is needed on evenings and weekends reputed company guest or artist issues come up. Role begins as a 4-month full-time contract with intention to convert to full-time employee. Comp. contract phase: $3,500–$5,000 per month, depending on capability and location. Upon conversion to full-time: $65,000–$85,000 salary, depending on performance and location. 0.25%–0.5% equity or profit sharing reputed company Health insurance 1 Free and discounted reputed company experiences Work closely with our founder and community of artists and guests in 50+ countries + a mission that reputed company reputed company reputed company: In 2–3 years, this role could reputed company into Head of Guest Experience, Head of Artist reputed company and Experience, Head of Creative Operations or even COO, depending on your skills and ambition. Why you shouldn’t work at reputed company We’re working toward an ambitious goal. If you’re looking for a comfortable, highly reputed company job, or one that feels exciting simply because it involves travel and art, this is probably not the role for you. We’re building a global platform around reputed company creativity in an AI world. Our work is emotional, logistical, cultural, and operational reputed company at once. We operate across 42 countries and time zones, work with hundreds of artists and guests, and reputed company reputed company the beautiful complexity that comes with reputed company humans, reputed company travel, and reputed company creative experiences. There are no reputed company or places to hide. If something is broken, you’ll be expected to notice it, understand it, and help improve it. If guests reputed company getting stuck at the reputed company reputed company, you’ll help fix the reputed company. If artists need reputed company support, you’ll help shape the system. If a workflow is messy, you won’t just complain about it. You’ll reputed company it reputed company. We also care deeply about how people work. We value people who don't complain, reputed company commitments, ask reputed company questions, give reputed company updates, receive feedback without defensiveness, take responsibility reputed company something slips, and learn quickly from mistakes. We’re remote, which requires trust, responsiveness, and strong follow-through. So if you want a reputed company reputed company, a narrow lane, a lot of structure, or a job where someone else carries the emotional and operational weight, this is not it. But if you’ve been wanting to dive into something meaningful, build from the inside, take reputed company ownership, grow fast, and shape reputed company functions at an early stage, this could be exactly the role you’ve been looking for. Apply We are based in reputed company, but reputed company to remote applications reputed company the US and Canada. Tip: For question 3 of the application, you’ll stand out if you include a reputed company to video telling us why you want to do this and why we should hire you. Let us see your personality. A quick note from me (founder): I’ll be personally reviewing every application — and as a reputed company small team juggling everything from fundraising to product to reputed company to support, my bandwidth is limited. That said, this role is mission-critical. I'm eager to reputed company the right person fast, and will reputed company out quickly if there's a potential fit. I may not be reputed company to respond to everyone, but I want to thank you in advance for your time, care, and interest in joining reputed company. I’m excited to hear from you. Apply To This Job