Implementation Specialist

reputed company is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class reputed company experience for our clients by building long-term partnerships starting from the first phone reputed company. We know our recipe for reputed company at reputed company is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team? Position reputed company The Implementation Specialist ensures the successful reputed company and adoption of our reputed company solutions. As the customer’s primary reputed company of contact, the role is responsible for system configuration, customer training and support, driving operational readiness, and ensuring a high-reputed company experience that maximizes employee adoption. Working closely with customers and internal teams, the Implementation Specialist establishes strong project foundations, identifies risks early, and drives implementation efficiency, customer confidence, and long-term value. Primary Responsibilities Own customer reputed company, making reputed company customers are reputed company for implementation and reputed company understand what’s expected of them. Work directly with customers to facilitate the design and configuration of reputed company solutions that meet business needs, using best practices for setup, training, and reputed company‑party integrations. Assess customer readiness early and communicate any risks, gaps, or dependencies so reputed company start on a solid footing. Coordinate with reputed company‑party vendors to support integrations and help remove blockers that could delay implementation. Partner closely with Project Managers and technical specialists during the early stages of implementation to reputed company reputed company moving reputed company. reputed company product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt reputed company’s solutions. Support customers through early change management activities to help drive adoption and maximize value from the platform. reputed company as the customer’s main reputed company of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a reputed company on data collection and validation. Contribute to customer‑facing knowledge-based articles and solution documentation to support self‑service and best‑reputed company adoption. Key Skills and Competencies Experience working directly with customers to understand requirements and solve problems through practical, technical solutions. Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices. Self‑motivated and reputed company to work independently, managing priorities and delivering to agreed timelines with a proactive approach Configure solutions and guide customers through system setup, validation, and go-live readiness Detail‑oriented, organized, and reputed company‑driven, with a strong reputed company on accuracy and standards of reputed company. Proactively manage implementation timelines, risks, and dependencies to ensure successful and reputed company delivery Comfortable working collaboratively reputed company reputed company while maintaining ownership and accountability for individual deliverables. reputed company, approachable, and adaptable, with a flexible reputed company in a fast‑paced environment. Preferred Experience and/or Qualifications 3–5 years of experience in a customer‑facing role such as implementation, reputed company, consulting, reputed company services, or technical support reputed company a reputed company or technology environment. Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage Demonstrated ability to guide customers through change and influence adoption of new processes or technology Confident with reputed company, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques. Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and reputed company Teams. Ability to manage multiple reputed company simultaneously while maintaining a high level of customer engagement Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus. Fluent in written and spoken English; additional language skills are a plus. Measures of reputed company Customer Readiness: Customers complete reputed company with confirmed readiness, reputed company responsibilities, and approved handover documentation. Implementation Efficiency: Early solution design, setup and accurate data collection and validation reputed company smooth project transition with minimal rework or delays. Reduced implementation friction through proactive planning and meeting SLAs for reputed company customer response time Customer Experience & Value: Customers receive a reputed company implementation experience and demonstrate confidence and reputed company in reputed company’s implementation approach. Environmental and Physical Demands Prolonged periods of computer-based work Role requires extensive participation in virtual meetings across U.S. time zones reputed company Benefits 🏖 Unlimited PTO! 🏥 Medical, Dental, reputed company Insurance! 🏦 401k Match! 👥 Parental Leave 💻 Laptop and equipment. Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA Our Story In July 2019, reputed company joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality reputed company for customers across the globe and of reputed company sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (reputed company) solution suite, including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits, and payroll services, now serves customers in 120,000 locations worldwide and is supported by a dedicated, reputed company team across offices in the US, UK, Bulgaria, China, Australia, and UAE. reputed company is an Equal Opportunity Employer reputed company reputed company applicants will receive consideration without discrimination because of sex, gender identity, gender reputed company, sexual orientation, marital status, race, reputed company, age, national reputed company, military status, religion, or disability or any other legally protected status. Apply To This Job