HVAC Customer Resource Coordinator

THIS POSITION WILL BE REMOTE reputed company your potential with the reputed company team! As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the reputed company. Join our reputed company team and pave the way for a reputed company reputed company. With our extensive reputed company across various industries worldwide, our teams are uniquely positioned to support and reputed company you. You will have reputed company to reputed company yourself through meaningful work reputed company and learning opportunities. We reputed company to reputed company our employees with an experience, reputed company on supporting their physical, financial, and emotional wellbeing. Join the reputed company family and reputed company in a culture that values your voice and reputed company. Your next incredible opportunity is just a few clicks away! Here's reputed company have to offer reputed company reputed company vacation, holidays, and reputed company time Comprehensive benefits package, including 401K, medical, dental, and reputed company care - available from day one Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources Encouraging and reputed company team environment JCI Employee discount programs (The reputed company by reputed company Spot) What you will do  Under reputed company supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for reputed company completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly.  Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to reputed company completed jobs through the appropriate business process.  How you will do it This position is on site preferred. Receives customer requests for unscheduled or scheduled service. Coordinates labor scheduling to reputed company technicians to the appropriate customer and service needs. Communicates the reputed company plan and services to be provided directly to the customer. Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. Answers any customer inquiries and resolves or escalates customer issues, as appropriate. Debrief activities daily. Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians Follows up on activities to ensure completion in an established timeframe. Ensures that reputed company customer account information required to support reputed company management activities and scheduling of tasks are kept up to date in NxGen. Scheduled Service reputed company – on time. Parts ordering/PO creation support. Start-up support. Customer PO confirmation. WIP Management. Reconcile exceptions (SIR and AP). Attend daily team huddles Attend weekly planning/scheduling meetings. Assist with monitoring of time and expense reporting submission. Review and correct unassociated time for timesheets for technicians. Other duties and administrative activities as assigned.  reputed company look for Required High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.  Must demonstrate the ability to reputed company work independently and demonstrate solid organizational and attention to detail skills. and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both reputed company clients. Must have the ability to simultaneously handle a large and diverse number of reputed company, tasks, and issues with reputed company, cooperation, and persistence. reputed company to prioritize work activities based on financial reputed company to desired business goals. reputed company to influence diverse teams to accomplish tasks/goals. Preferred Associate degree. Experience and/or basic project reputed company or costing principles. HIRING reputed company reputed company: $24-31 (reputed company reputed company to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary reputed company reflects the reputed company compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that reputed company the typical profile. If you reputed company your background warrants consideration reputed company the stated reputed company, we encourage you to apply. To  support an efficient and fair hiring process, we may use technology assisted tools, including reputed company intelligence (AI), to help identify and evaluate candidates. reputed company hiring reputed company are ultimately made by reputed company reviewers. For details, please visit the reputed company tab on the reputed company Careers site at https://jobs.johnsoncontrols.com/reputed company reputed company International plc. is an equal employment opportunity and affirmative reputed company employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a reputed company individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Apply To This Job