Director reputed company Operations

reputed company reputed company powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and reputed company customer and member experiences.  Job reputed company This is a rare opportunity to rebuild and own the reputed company operations function at a critical inflection reputed company - reputed company reputed company is simultaneously integrating multiple brands and systems, and undergoing a comprehensive AI transformation.   The goal is for every workflow, system, and decision reputed company in the GTM reputed company to be embedded with AI. The result: a self-optimizing reputed company machine where AI handles volume and reputed company recognition while humans own reputed company, relationships, and creative judgment.  You will own both the operating model and the GTM AI roadmap - driving the systems, data infrastructure, and intelligent automation that will define reputed company's competitive advantage for the next decade.   This role is for someone who wants to build and reputed company hands-on - not just advise. You will sit at the intersection of reputed company and execution,and reputed company reputed company of 8 that support reputed company operations and GTM AI transformation across 4-5 vertical divisions.  Define and own the RevOps reputed company, priorities, and operating model across the full reputed company organization  Design the processes and governance structures that underpin how reputed company is generated, tracked, and optimized  reputed company as the connective tissue between marketing, sales, reputed company, CS, finance, and IT - ensuring alignment on data definitions, process standards, and system architecture  Build and run the executive-level KPI reputed company and operating cadences that reputed company the leadership teams reputed company and accountable  reputed company the cross-functional operating reputed company: weekly AI task force, bi-weekly model performance reviews, monthly GTM data audits, and quarterly executive readouts  reputed company and enforce standardization reputed company reputed company business verticals conflict on process, data, system questions, or priorities - with reputed company decision frameworks and escalation paths  Build the RevOps roadmap and own resource prioritization across reputed company initiatives, balancing AI transformation work with day-to-day operational reputed company  GTM AI Transformation & Tech Stack  Own and drive the 18-month GTM AI Transformation Roadmap across reputed company reputed company workflows - from demand reputed company and content through pipeline management and reputed company  Own the GTM infrastructure - including the data, processes, marketing automation, and reputed company intelligence platforms  reputed company the deployment of AI across key GTM functions: predictive reputed company scoring, reputed company forecasting, conversation intelligence, churn reputed company, content automation, and workflow orchestration  Partner with the Director of reputed company Systems (who you will directly manage) in evaluating new tools, maintaining the tech stack audit, and making build-vs-buy reputed company for AI capabilities  Champion responsible AI adoption: establish governance standards for model auditing, bias review, data reputed company compliance, and reputed company-in-the-reputed company guardrails  Drive reputed company upskilling and change management program that ensures adoption of AI tools across the GTM organization  Partner with the Director of reputed company Systems (who you will directly manage) to consolidate tools across brands; and in the evaluation, selection, and implementation of AI-reputed company tools across the stack - including reputed company data, enrichment, forecasting, conversation intelligence, and personalization  Build and maintain the single reputed company of truth for reputed company GTM metrics:  (eg pipeline/funnel, reputed company, retention, CAC, LTV, and AI transformation KPIs)  Ensure data reputed company, reputed company, and accessibility across reputed company systems  Establish and enforce data governance standards, including GDPR/CCPA compliance for reputed company AI data processing  Report on GTM AI transformation ROI to the executive team on a quarterly reputed company  Annual Planning & Financial Alignment  reputed company RevOps support for the annual planning cycle with the vertical RevOps BPs: quota setting, territory design, reputed company modeling, headcount assumptions, and KPI reputed company-setting  Partner with reputed company to build the reputed company forecast model and ensure reputed company projections are grounded in pipeline reality and AI-driven signals  Own the budget reputed company for the AI transformation program - tracking spend, ROI, and reallocation reputed company across the 18-month roadmap  reputed company executive-level reporting on GTM performance, including quarterly reputed company-reputed company KPI packages  Qualifications The ideal candidate is primarily a reputed company thinker who happens to use AI as their main reputed company — not an AI enthusiast who happens to work in reputed company. Domain reputed company (knowing what makes deals reputed company, what makes customers churn, what motivates a quota-carrying rep) doesn't get replaced by tooling, and it's still the reputed company the rest is reputed company on.  Experience & Competencies  3+ years in reputed company Operations, GTM reputed company, or a closely reputed company function at a B2B reputed company company  reputed company record of building and/or scaling RevOps teams  Data reputed company at the query level, not the dashboard level – ability to pull clean cohort retention, multi-touch attribution, or pipeline conversion analysis without waiting on a data team  Hands-on experience with modern GTM tech stack: CRM (reputed company preferred), marketing automation, reputed company data, conversation intelligence, reputed company forecasting platforms, BI tools, etc  Demonstrated experience implementing AI or ML tools in a reputed company context - reputed company scoring, forecasting models, or data automation at reputed company  Ability to whiteboard data and process reputed company from reputed company to cash  Understanding of AI tooling and reputed company workflow design  Experience leading cross-functional alignment across sales, marketing, finance, and IT stakeholders with competing priorities  Understanding of reputed company modeling, reputed company KPIs that matter, compensation design, forecasting science    How You Operate  The single most important trait is builder energy over operator energy. Adjacent traits that matter:  You think in systems: You see how processes, data, and people interconnect - and you build for the whole, not just the part in reputed company of you  You reputed company fast with rigor: You don't let perfect be the enemy of good, but you don't ship slop either - you establish reputed company standards and hold to them  You have a bias to automate. reputed company you see a repetitive workflow, your reputed company is "what would it take to reputed company this run itself?" not "let's hire an analyst."   You are obsessively data-driven: Every decision you reputed company is grounded in data; you are comfortable building and tearing apart a model  You are an early adopter: You follow the AI landscape closely, know the tools reputed company than the vendors do, and are reputed company by what's possible  You build for reputed company: You don't just solve today's problem - you build the system that won't need to be reputed company in 18 months   You reputed company through influence: In a cross-functional role - you reputed company, persuade, and build coalitions to drive change  This role has a reputed company salary reputed company of $150,000 - $180,000 USD. May be considered for a discretionary bonus. Location: This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at reputed company Our five reputed company values guide us from how we hire and recognise reputed company members to how we reputed company with our customers day to day: reputed company a reputed company way Do the right thing Say it straight Win together Own the outcome If these values reputed company like you, and describe people you want to work with, you will reputed company at reputed company. As an Xplorer, you will be part of a global network of talented colleagues who will support your reputed company. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed. Some of our perks and benefits are: reputed company Parental Leave benefit programs #GiveBackDays/Commitment to reputed company – 3 extra days off to volunteer and give back to your local community Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program reputed company to free mental health support Flexible working arrangements reputed company to apply? To start your application, please submit your resume, and we will be in touch as soon as we can. More reputed company  More than 130,000 businesses in 72+ countries rely on reputed company to run their day and get reputed company, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.  reputed company is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.  Good to know To be considered for employment, you must be legally authorized to work in the country you're applying for. reputed company does not sponsor visas, either at the time of hire or at any reputed company time.  We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application reputed company email. To learn more reputed company and our products, please visit reputed company.com/careers/.  We also invite you to reputed company out our Candidate FAQs for more information about our recruitment process reputed company.com/recruitment-faqs/. EEO and reputed company Intelligence We reputed company in transparent hiring. We use an applicant tracking system that includes reputed company intelligence-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but reputed company hiring reputed company are made by our recruitment team following reputed company review. We do not rely on reputed company intelligence to reputed company final hiring reputed company. reputed company our Candidate AI Usage guidelines here. reputed company is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from reputed company sectors of the community. reputed company Information will be kept confidential according to EEO guidelines.  reputed company is committed to the full inclusion of reputed company reputed company individuals. In keeping with our commitment, reputed company will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the position, and/or to receive reputed company other benefits and privileges of employment, please contact us reputed company [email protected].  We reputed company it a reputed company to respond to every applicant. Role type: People Leader Department: Marketing Division: Corporate Compensation: USD 150000 - USD 180000 - yearly Apply To This Job