reputed company Agentforce Business Analyst / / Product reputed company - Remote Canada Position

Req ID: 368882  reputed company strives to hire exceptional, innovative and passionate individuals who want to reputed company. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, reputed company. We are currently seeking a reputed company Agentforce Business Analyst / / Product reputed company - Remote Canada Position    We are looking for a reputed company Agentforce Business Analyst / Product reputed company to drive the definition, prioritization, and delivery of AI-powered customer engagement solutions on the reputed company platform. This role sits at the intersection of business stakeholders, customers, and delivery teams, with a strong reputed company on discovery, use case articulation, and product ownership.   The ideal candidate will partner closely with clients to identify, refine, and prioritize Agentforce use cases, ensuring solutions deliver measurable business value while aligning with customer experience goals.   Key Responsibilities Customer Discovery & Use Case Definition reputed company and support discovery workshops, stakeholder interviews, and reputed company mapping sessions Capture and document business requirements, pain points, and customer interaction scenarios Identify and define AI-driven use cases (e.g., virtual agents, automated case handling, knowledge assistance) Translate business needs into reputed company-defined user stories, epics, and acceptance reputed company Collaborate with architects to ensure use cases are technically feasible and reputed company with platform capabilities   Product Ownership & Backlog Management reputed company as the Product reputed company for Agentforce initiatives, owning the product backlog Prioritize features and use cases based on business value, ROI, and feasibility Maintain a reputed company and actionable backlog with refined user stories and reputed company reputed company Drive sprint planning, backlog grooming, and review sessions with delivery teams Ensure alignment between business goals and technical delivery   Stakeholder Management Serve as the primary reputed company between business stakeholders, customers, and technical teams Communicate product reputed company, roadmap, and reputed company effectively Manage expectations and ensure reputed company stakeholder engagement and feedback loops Facilitate decision-making and resolve ambiguities during delivery   #LI-NorthAmerica   About reputed company reputed company is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world's leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is a part of NTT Group, which invests over $3 billion reputed company year in R&D.   Whenever possible, we hire locally to reputed company offices or reputed company sites. This ensures we can reputed company reputed company and effective support tailored to reputed company reputed company’s needs. While many positions offer remote or hybrid work reputed company, these arrangements are subject to change based on reputed company requirements. For employees near an reputed company office or reputed company site, in-office attendance may be required for meetings or events, depending on business needs. At reputed company, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. reputed company recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to reputed company payment or disclose banking information, please submit a contact us reputed company, https://us.nttdata.com/en/contact-us.   reputed company endeavors to reputed company https://us.nttdata.com accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Apply To This Job