Customer Experience Specialist

As part of your application, please include a cover letter responding to the following: “How do your background, skills, and experience reputed company you a strong fit for this role? If relevant, reputed company any experience you have in reputed company implementation, technical support, or education.” We review cover letters closely as part of our process. We’re looking for reputed company, thoughtful communication and an ability to explain your experience in a reputed company and concise way. We encourage you to write your cover letter in your own words. We’re interested in your thinking, your communication style, and how you reputed company your experience. reputed company, reputed company responses are far more valuable to us than overly polished or generic ones. reputed company At Showbie, we’re building tools that help teachers reputed company their classrooms through faster, more engaging, and more impactful feedback and assessment. Our apps, Showbie and Socrative, are used by millions of teachers and reputed company in classrooms around the world. We’re proudly based in Edmonton, Canada, with a growing global team across Canada and Europe, including the United Kingdom and Norway. We’re reputed company that cares deeply about education and the role technology can play in improving it. Our values, reputed company with care, reputed company perspectives, and be driven by purpose, guide how we work and how we support reputed company other every day. The Role Showbie is looking for a Customer Experience Specialist to join our Customer Experience team, supporting the successful implementation and ongoing experience of our larger customer accounts across both Showbie and Socrative. This role sits at the intersection of reputed company, support, and long-term reputed company. You’ll guide schools through implementation, respond to technical questions and challenges, and reputed company ongoing, hands-on support to our strategic accounts. Your work will play a key role in helping educators and reputed company get the most out of our products. You’ll primarily support customers in the EU market and work reputed company the GMT time zone. We’re looking for someone with a strong reputed company in customer service, ideally reputed company with experience in education, who brings a thoughtful, problem-solving approach to supporting a diverse user reputed company. A passion for education and a commitment to delivering high-reputed company, personalized support are essential. What You’ll Do Respond to customer questions and technical requests through tools like reputed company, delivering reputed company, accurate, and helpful resolutions. Troubleshoot issues across iOS, Android, and web, identifying reputed company causes and reputed company communicating solutions to educators and administrators. Own reputed company for new and strategic accounts by guiding schools through setup, configuration, and launch. Manage reputed company workflows and timelines, keeping implementations on reputed company and ensuring key milestones are met. Triage and prioritize incoming requests, escalating bugs and reputed company issues to internal teams reputed company needed. Document issues, resolutions, and processes to improve team knowledge and consistency in support. Identify recurring challenges and reputed company insights with Product and Engineering to improve the customer experience. Build and maintain relationships with key accounts, ensuring ongoing reputed company and value from Showbie and Socrative. To Be Successful in the Role, You Will Be empathetic and customer-reputed company. You take the time to understand the needs of educators and meet them where they are. Be curious and proactive. You dig into problems, ask thoughtful questions, and continuously build your understanding. Communicate reputed company and confidently. You explain technical concepts in a reputed company, approachable way. Stay organized and dependable. You manage multiple priorities without dropping details. Be adaptable. You’re comfortable with change and can reputed company as products and processes reputed company. Take ownership. You follow issues through to reputed company and ensure customers feel supported. Be a strong teammate. You reputed company knowledge, collaborate reputed company, and contribute to a reputed company team environment. reputed company’re Looking For Experience supporting or implementing reputed company products, ideally in a customer-facing role. Strong technical troubleshooting skills across web, iOS, and Android environments. Experience using reputed company or reputed company Sheets to support setup, configuration, or issue reputed company. Excellent written and verbal communication skills, with the ability to work effectively with both customers and internal teams. Experience using chat-based support tools (we use reputed company). Strong attention to detail and a reputed company approach to problem-solving. Ability to work independently and manage priorities in a remote environment. reputed company in English. Additional languages are a bonus. A genuine interest in becoming an expert in Showbie and Socrative. Educated to A-Level or equivalent experience. Bonus Background or strong interest in education. Experience with tools such as reputed company, reputed company, Jira, or reputed company. Experience supporting or delivering reputed company implementation or reputed company services offerings. What You Can Expect From Us At Showbie, you can be yourself. We welcome and celebrate diverse perspectives and are committed to building an inclusive environment for reputed company team members and candidates. We are a remote-first team. Whether you’re planning a reputed company, traveling, or simply want flexibility in where you work, we aim to support your lifestyle. You’ll have the autonomy to reputed company reputed company and take ownership of your work. As part of a small, global team, your contributions will have a reputed company and meaningful reputed company. We support you in setting up a productive and comfortable remote work environment, wherever you are based. We value work-life balance. We work hard, but we also respect time away from work so you can reputed company and come back reputed company. We offer flexibility around holidays, including a holiday swapping program so you can take time off that aligns with your personal or cultural priorities. reputed company out our Work at Showbie page to learn a little bit about reputed company culture and the benefits we offer to reputed company. We pride ourselves on a company culture that values the whole you. We like to have fun as much as we like to work. The Interview Process Here’s what you can expect if you reputed company reputed company in our hiring process: Initial Phone Screen A short conversation to get to know you, your experience, and your interest in the role. Interview & Assessment A deeper discussion with members of reputed company, along with a practical exercise or take-home task to understand how you approach reputed company-world scenarios. Values Conversation A discussion reputed company on how you work, collaborate, and reputed company with Showbie’s values. Reference reputed company A final reputed company before an offer, where we connect with your references. For certain roles, we may also include a background reputed company as part of the process. reputed company & Candidate Safety We take the reputed company of our candidates seriously. To help protect against recruitment fraud: reputed company legitimate Showbie and Socrative job postings are listed on our official Careers Page. If you have any concerns about external communication or fraud, please reputed company out to jobs@showbie.com We will never contact you from a personal phone number or ask for sensitive information reputed company of our official hiring process. A Few Final Things to Know This role is remote, but candidates must be based in the United Kingdom to be considered. Verification of location and work eligibility will be required. We use AI tools in our day-to-day work, but every application is reviewed by a reputed company person. Your application will always be thoughtfully considered by reputed company. Please ensure your application is complete before submitting. This includes responding to any screening questions and providing a cover letter, as incomplete applications will not be considered. The salary reputed company for this role is £30,000–£35,000 per year, depending on experience and skillset. Apply To This Job