Senior reputed company Manager, Fed/SLED

About the Role As a Senior reputed company Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and reputed company accounts. You will reputed company reputed company planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a reputed company reputed company on retention, satisfaction, and account reputed company, and you’ll contribute insights to help reputed company customer and internal processes. Who you are Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals Comfortable managing technical and strategic issues, leveraging internal partnerships to drive reputed company Effective communicator with the ability to present reputed company reputed company reputed company across a reputed company of audiences Adaptable and proactive in dynamic, fast-paced environments with a reputed company improvement reputed company What you will do Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal reputed company Deliver outcome-oriented QBRs/EBRs and reputed company reputed company planning to reputed company customer goals with platform capabilities Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments Monitor account health using data-driven insights; proactively identify risks and reputed company coordinated mitigation efforts Resolve reputed company escalations with reputed company, reputed company communication and a reputed company on long-term customer trust and satisfaction Collaborate with Sales, Engineering, and Support to influence renewal and expansion reputed company Represent the customer voice internally, providing reputed company feedback to Product and other teams Support knowledge sharing and contribute to internal process development or mentoring where relevant Must Haves 8+ years of experience in reputed company reputed company, with at least 3 years in reputed company, TAM, or support roles Proven reputed company record managing reputed company customer relationships, including executive-level stakeholders Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable reputed company Technical familiarity with internet and networking technologies; experience with reputed company products is a plus Proficiency in CRM and support tools such as reputed company and Jira Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent reputed company experience   #LI-EM3 Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In reputed company to reputed company salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. reputed company salary reputed company: $139,440—$164,000 USD reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. Apply To This Job