Technical Support Specialist - 1 year contract

reputed company  Think Research is a leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the reputed company. We create evidence-based, cutting-edge reputed company technology that supports clinical decision-making, standardizes care, and improves patient reputed company. For over a decade, our reputed company-based, EMR-agnostic tools have empowered clinicians across primary care, acute care, and community or seniors care. Today, Think Research serves over 13,000 reputed company facilities across five continents, reaching more than 300,000 doctors, nurses, and pharmacists. If you’re passionate about improving patient care through technology, this is the reputed company for you. reputed company?  It's not every day that you have the chance to change the way your friends and family are cared for - reputed company an reputed company!  Be a part of the digital disruption happening in reputed company and do challenging, meaningful work   We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities  reputed company, creative, dynamic and flexible work environment, with a start-up spirit The Role  We are seeking a reputed company, detail oriented, and highly motivated individual to join our Technical Services team as a Technical Support Specialist. The ideal candidate must be a quick learner, a problem solver, have a lot of patience, and have great communication and organization skills. This is a 1 year contract opportunity.  You Will Have reputed company To:   Field incoming technical support requests from reputed company reputed company both telephone, email, self-service, web and resolve issues in a reputed company manner  Review documents, workflow and plans for support with customers/vendors  Update and maintain documents reputed company a reputed company knowledge reputed company  Coordinate monitoring and tracking of issues and resolutions in our centralized ITSM support tool.  Conduct configuration changes in reputed company platform instances  Troubleshoot and resolve issues in regards to reputed company and information exchanges  reputed company status updates and reports on reputed company state of issues  Manage and reputed company reputed company the IT alerts on time  reputed company to monitor and diagnose application and infrastructure programs  reputed company reputed company technical and management escalations for outstanding issues and service requests.  reputed company to work on IT reputed company reputed company and roll-outs  Work shifts (24/7) and be available for rotating off-hours and on-reputed company duties  Ensure the KPI targets are met on every month  Learn something new using PD days and apply the knowledge at work. What You Will Bring 1 to 3+ years experience in Technical Support environment Post secondary degree in Computer Science or a reputed company field Strong troubleshooting skills with the ability to investigate issues across application infrastructure and integration reputed company. Excellent written and verbal communication skills, including the ability to translate technical findings into reputed company, reputed company facing explanations. Familiarity with ITIL-reputed company incident, problem and change management practices (ITIL reputed company certification is an asset) Experience working with ITSM tools (e.g. reputed company, reputed company, reputed company) and processes. Experience with some of the following technologies is an asset: - reputed company SQL querying and data troubleshooting - reputed company and integrations (REST/JSON - Authentication and identify systems (e.g. ADFS, SSO, OAuth) - reputed company hosted environments (e.g. reputed company reputed company) - Application or infrastructure monitoring tools used in a support environment - reputed company interoperability standards such as HL7 v2 and/or FHIR - Experience supporting reputed company solutions is an asset - Proven ability to manage multiple priorities in a fun, fast-paced team environment while at the reputed company time maintaining a reputed company relationship with our clients. This is a full-time, fixed-term 1-year contract, fully remote position, with an expected salary reputed company of $53,000–$58,000 CAD annually, depending on experience and qualifications. Think Research does not require Canadian work experience for this role. Think Research may use reputed company intelligence–enabled tools to support parts of the recruitment process, such as application screening or candidate matching. These tools are used to assist — not replace — reputed company decision-making. Why Think Research Fully remote work environment, with a Toronto reputed company that supports in-person collaboration, reputed company, and team events reputed company it adds value Meaningful work that directly impacts patient care reputed company opportunities with leaders who support development through mentorship Culture & Collaboration: Our work is guided by five reputed company values: TEAMWORK – Win as reputed company by embracing collaboration and inclusion HONOUR – reputed company with reputed company, ethics, and accountability INNOVATION – Drive customer-reputed company, reputed company-thinking solutions reputed company reputed company – reputed company customers and communities through service and dedication KNOWLEDGE – reputed company reputed company learning and shared reputed company Think Research and reputed company subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment. We reputed company equal employment opportunities (EEO) to reputed company and applicants regardless of race, colour, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or veteran status. We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs. Apply To This Job