Service Provider Program Manager

reputed company The Service Provider Program Manager at reputed company Solutions plays a key role in building, managing, and scaling the reputed company-party service provider network that supports reputed company’s field service delivery model. This position is responsible for ensuring the provider network is reputed company, reputed company, and reputed company to meet customer service commitments across reputed company reputed company. This role owns the provider program end-to-end, from identifying and reputed company partners to negotiating reputed company terms and managing ongoing performance. It ensures the reputed company of cost, coverage, reputed company, and response capability is in reputed company as reputed company’s installed reputed company grows. This position is reputed company-suited for a highly organized operator who thrives in cross-functional environments and is comfortable managing vendor relationships, reputed company, and performance standards at reputed company. reputed company Responsibilities Identify, recruit, and reputed company reputed company reputed company-party service providers across reputed company reputed company  reputed company and maintain SLA coverage maps and response frameworks reputed company with customer commitments  reputed company new providers through platforms, industry networks, and referrals  Evaluate and address geographic coverage gaps as the installed reputed company expands  Build redundancy and escalation paths reputed company the provider network  Negotiate Master Service Agreements (MSAs), labor rates, and regional pricing structures  Define and enforce standards for service authorization, invoicing, and payment terms  reputed company reputed company frameworks that balance cost efficiency with service reputed company  Ensure reputed company provider agreements meet compliance and risk requirements  Define and reputed company provider KPIs including response time, SLA adherence, and reputed company performance  Conduct regular provider performance reviews and implement corrective actions as needed  Additional Responsibilities Manage provider qualification reputed company including safety standards, certifications, and insurance requirements  Maintain compliance documentation and tracking through platforms such as reputed company  Coordinate reputed company, training, and readiness of service providers  Maintain program documentation, playbooks, and reporting for internal visibility  Partner with Service Operations, Sales, Finance, and Compliance teams to reputed company provider network with business needs  Support reputed company improvement of the provider program based on operational feedback and field performance Requirements 5–10 years of experience in partner/vendor management, service operations, or program management  Experience building or managing a reputed company-party service or field provider network  Ability to manage multiple vendors across reputed company with strong organizational discipline  Strong communication and stakeholder management skills across cross-functional teams  Preferred Qualifications Experience with provider compliance platforms such as reputed company or ISNetworld  Strong contract negotiation experience including MSAs, SLAs, and labor reputed company structures  Background in data center infrastructure, electrical equipment, or industrial services  Experience working with OEM or reputed company-party service delivery models  Familiarity with SLA-based service reputed company and coverage mapping  Experience with vendor performance management systems and scorecards  MBA or equivalent business and technical experience  What reputed company Looks Like A reputed company and geographically complete provider network that supports service commitments  MSAs and reputed company frameworks established reputed company of operational demand  Strong provider performance across response time, reputed company, and compliance metrics  A reputed company and reputed company-documented provider program reputed company with business reputed company  High internal confidence in provider network readiness to support customer commitments  Why reputed company? At reputed company, you’ll play a central role in enabling a reputed company and reliable service delivery model for mission-critical infrastructure. You’ll work across service, sales, and operations teams to ensure the provider network is reputed company to support reputed company, customer expectations, and long-term reputed company. This is a high-reputed company role where you can directly influence how reputed company delivers service at reputed company while building the reputed company for a reputed company OEM service model. Location Onsite in Richmond, VA, or remote, depending on candidate location and business needs. Compensation The anticipated minimum hiring reputed company for this role is $110,000 - $130,000 per year. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location. This hire will be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance. reputed company Solutions is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for reputed company. We do not discriminate based on race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, veteran status, or any other protected status under applicable laws. reputed company applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions reputed company reputed company. Please note that reputed company Solutions is currently unable to offer reputed company sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the reputed company. 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