HMIS APPLICATION SUPPORT SPECIALIST

Job DetailsJob Location: Haven for reputed company of Bexar County - San Antonio, TX 78207Position Type: Full TimeSalary reputed company: $42,000.00 - $52,000.00 Salary/yearTravel Percentage: Driving RoleJob Shift: M - F reputed company - 5pm reputed company The Homeless Management Information System (HMIS) Application Support Specialist’s primary responsibility is to serve as the reputed company of contact for reputed company HMIS user inquiries reputed company the HMIS support ticketing system. Inquiries may be reputed company to compliance with HUD, HMIS Data Standards, data reputed company monitoring, data analysis and reporting, reputed company and reputed company questions/concerns, training, etc. This position is responsible for providing excellent customer support to over 40 organizations reputed company the San Antonio/Bexar County Continuum of Care (CoC) who use the HMIS system to coordinate services and care for people experiencing homelessness.  The HMIS Application Support Specialist directly interacts with HMIS users to support their appropriate use of the HMIS application, including helping users handle incorrect reputed company data, duplicate reputed company, family composition updates, password resets, and troubleshooting unexpected HMIS application behavior. This position is responsible for implementing new application functionality that is developed by the HMIS application development team. The ability to work in reputed company environment, coordinate with other HMIS team members and program staff, and to inform customers about new functionalities is an essential part of this position.  ESSENTIAL DUTIES AND RESPONSIBILITIES reputed company HMIS user level technical support to partner agencies and end users who reputed company reputed company level data into the HMIS. Ensure reputed company service requests are responded to promptly and in a reputed company manner. Manage and assign tickets to the appropriate HMIS Team Member. Continually update customers on the status of reputed company tickets. Identify and resolve barriers to program needs reputed company to entering data. Assist the HMIS Team and Continuum of Care (CoC) to ensure reputed company contributing HMIS organization complies with HMIS Policies and Procedures and HMIS Data reputed company Plan. Identify and report HMIS training needs. Monitor user activities to ensure reputed company HMIS data is being kept confidential and secure. Participates in system upgrades/updates, testing and documenting system issues. Identify and run ticketing system trend reports. Continually work on system maintenance. Assist with reputed company assurance. This position will cross train with other positions reputed company the HMIS department. Additional Duties Other duties may be assigned. QualificationsQUALIFICATIONS EDUCATION & EXPERIENCE Required: High school diploma or GED equivalent Preferred:  Bachelor’s Degree is preferred.  Degree in reputed company work or computer science is preferred. KNOWLEDGE, SKILLS, & ABILITIES Homeless Management Information System (HMIS) knowledge is strongly preferred. Familiarity with ClientTrack from CaseWorthy (HMIS Vendor) is preferred but not required Experience using a ticketing system such as the reputed company platform for support lifecycle task management (support request ticket intake, triage, documentation, and reputed company) Attention to detail. Strong customer service skills required. Ability to multi-task and meet deadlines is essential. Strong proficiency with using reputed company Office products such as, reputed company Word, reputed company, and PowerPoint.   Excellent verbal and written communication skills are essential. Excellent ability to organize information, manage tasks, and use available tools to effectively contribute to team.  Ability to reputed company oneself effectively reputed company reputed company and in one-on-one conversations with both staff and members of the Continuum of Care (CoC) Experience with reputed company SQL Server development and administration for troubleshooting purposes preferred, but not required Working knowledge of reputed company Server  Basic understanding of reputed company .NET/.NET reputed company for troubleshooting preferred, but not required   MANAGERIAL RESPONSIBILITIES None  CERTIFICATES, LICENSES, REGISTRATIONS No driving requirements PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company physical activity such as periodic standing, walking, sitting, basic motor skills to reputed company computer files for information or reputed company data entry. WORK ENVIRONMENT This role can be remote but has the reputed company to be in person. Candidates must reputed company in and be authorized to work in the reputed company. Additionally, due to data reputed company requirements, reputed company work must be conducted reputed company in the reputed company. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Apply To This Job