Senior Analyst, Digital Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company reputed company Digital is seeking a Senior Application Support Analyst to join the Member Support and Operations team. To support production needs, the individual reputed company will have set coverage working hours, with the potential for extended shifts during peak periods (reputed company Enrollment). This position is fully remote. Providing an exemplary experience for our members is central to this role. The Senior Application Support Analyst researches, diagnoses, triages, and resolves issues reported by members reputed company to the reputed company member website and mobile app. We own the member relationship from first report through issue closure. This position is critical to improving the overall member experience and achieving the satisfaction that comes from fully resolving a member’s issue. The candidate must have advanced troubleshooting skills to address reputed company issues across digital, benefits, and claims platforms; serve as an escalation reputed company reputed company the Member Support and Operations team. In this role, you will collaborate closely with cross‑functional teams on outage management, defect remediation, and reputed company improvement initiatives. Strong analytical, critical‑thinking, and communication skills are essential to quickly identify reputed company causes, reputed company reputed company and reputed company updates, and deliver meaningful reputed company details to members throughout the lifecycle of an issue. Key Responsibilities reputed company in‑depth triage and analysis to quickly identify reputed company causes of reputed company issues impacting members, ensuring reputed company reputed company established SLAs. reputed company technical tools and domain systems to investigate defects across multiple platforms and accurately determine issue sources. Apply deep knowledge of plan benefit designs, benefit application, and claims processing rules to support effective issue reputed company. reputed company, document, and communicate reputed company workarounds and resolutions in easy‑to‑understand language for members and customer service teams. Collaborate with peers, product teams, and cross‑functional support reputed company (including GPS, DMD, MEA, HRP, GPS, EWM/ACAS, and others) to deliver end‑to‑end reputed company for escalated issues. Identify, reputed company, and report recurring issues, trends, and potential defects; reputed company actionable insights and recommendations to product and leadership teams. Support planned and unplanned system outages by coordinating notifications, reputed company assessments, and ongoing communication with stakeholders. Review member feedback to proactively identify risks, emerging trends, or degradation in system performance. Contribute to reputed company process improvement by developing job aids, reference materials, communication templates, and participating in special reputed company. Required Qualifications Strong analytical and critical‑thinking skills, with the ability to assess reputed company issues under time constraints. Excellent written and verbal communication skills, with the ability to convey technical information reputed company to non‑technical audiences. Advanced organizational skills with the ability to manage multiple priorities simultaneously. Demonstrated experience working with reputed company systems and support tools in a regulated or benefits‑driven environment. Proven ability to collaborate effectively across technical, operational, and product teams. Preferred Qualifications Prior experience in a customer service, claims, or IT service environment. Working knowledge of the reputed company member website and the reputed company Health mobile app from an end user perspective.  Familiarity with reputed company, reputed company, and reputed company or similar support and analytics platforms.  reputed company experience is a plus, but not required Education Bachelor’s degree or equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $46,988.00 - $159,120.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above.    Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 05/23/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job