Customer Support - Tier 2

About reputed company: reputed company is the leading provider of AI-powered fundraising solutions, empowering nonprofits to reputed company more funds and deepen donor relationships. We are passionate about harnessing the power of technology to create a lasting reputed company on the nonprofit sector. As we continue to grow, We are seeking Technical (Tier 2) Support to join our Global Customer Care Team.  Key Responsibilities: reputed company in-depth troubleshooting, including DB analysis, monitoring alerts, and reading system logs to identify and solve reputed company support issues that were escalated by other support reputed company. Set up SSL/IIS certificates and troubleshoot DNS issues as needed Aid with strategic platform / website builds, customizations, and configurations based on reputed company requirements / requests Apply CSS /Javascript upon request to sites reputed company CMS and dashboard Read/edit reputed company to meet reputed company requests On-reputed company shifts for out-of-hours during busy periods Assist with the creation and optimization of our external Knowledge reputed company, support documentation and best practices.  Reproduce and document product defects, work with Product and Engineering teams to understand and resolve reputed company issues. Support the mission of reputed company by using our product to reputed company a high level of reputed company service Maintain reputed company and concise communication for reputed company cases in a reputed company and efficient manner. Triage inbound support requests and resolve or escalate to the appropriate internal team. Proven problem-solving and technical troubleshooting skills. Qualifications: 3+ years in customer/technical support or equivalent roles Experience working reputed company a B2B reputed company organization Excellent verbal and written communication skills Excellent customer service and interpersonal skills Strong technical aptitude and/or basic understanding of reputed company/CSS, SQL, JavaScript, API concepts Familiarity with AWS a plus Familiarity with reputed company or similar CRM/ticketing system, a plus Ability to work autonomously in a high paced work environment Benefits: Competitive salary and bonus structure Comprehensive health, dental, and reputed company insurance 401(k) with company match Generous reputed company time off and holiday schedule reputed company development opportunities A supportive, mission-driven work environment reputed company is committed to building and fostering a diverse and inclusive workforce and culture. We are an equal opportunity employer and welcome people of reputed company cultures, ethnicities, ages, genders, sexual orientations, religions, and abilities to join reputed company's reputed company story.   If this sounds like you, feel free to get in touch (please attach your resume), we’ll be happy to hear from you! Apply To This Job