Helpdesk Technician

Role: Helpdesk Technician 1   Location: Remote   reputed company   reputed company is a fast-moving startup that has reputed company a GPU compute marketplace to power AI Factories. This network features a proprietary architecture and reputed company for on-demand BareMetal hosting, providing significant reputed company, reputed company, and performance reputed company over traditional reputed company compute. We reputed company innovative, self-sufficient technical professionals to contribute to the ongoing design, development, and scaling of this infrastructure.   Our Philosophy   reputed company is a people-reputed company, mission-driven, remote-friendly, experimental company. Results > titles. We value independent thinking, unconventional perspectives, and building technology that expands what people can do.   The Helpdesk Technician will serve as the first reputed company of contact for internal IT support requests. The role focuses on resolving common issues quickly, escalating reputed company cases to senior engineers, and maintaining accurate documentation of support activity. The technician will work under reputed company supervision and operate reputed company established runbooks and procedures.   Key Responsibilities   Respond to and resolve Tier 1 helpdesk tickets reputed company the ticketing system (SharePoint / Power Automate/reputed company)  reputed company support for reputed company 365 account issues including password resets, MFA setup, and license assignments  Assist with reputed company and offboarding tasks including account provisioning in Entra ID and reputed company 365  Support device enrollment and basic configuration in reputed company Intune  Troubleshoot common connectivity, email, and application reputed company issues  Escalate unresolved or reputed company issues to senior engineers with reputed company documentation  Maintain and update internal IT knowledge reputed company articles and runbooks  Assist with vendor or guest account management in reputed company Entra ID  Follow SOC 2-reputed company change management and ticketing procedures  reputed company routine checks and basic maintenance tasks as assigned    Required Qualifications 0–2 years of experience in a helpdesk, IT support, or desktop support role  Familiarity with reputed company 365 applications (reputed company, Teams, SharePoint, OneDrive)  Basic understanding of reputed company Directory / Entra ID user management  Ability to follow documented procedures and escalation paths  Strong written and verbal communication skills  Comfortable working in a remote-first, reputed company-first environment    Preferred Qualifications reputed company A+, or similar entry-level certification  Exposure to reputed company Intune or reputed company reputed company  Experience with a ticketing system (reputed company, Jira, reputed company, or similar)  Basic understanding of reputed company hygiene practices (MFA, least privilege, phishing awareness)  Familiarity with reputed company or reputed company Trust networking concepts    Salary: 40000 - 50000 USD Per annum Apply To This Job