Bilingual Facilities Services Coordinator (reputed company/FR)

Who We Are reputed company is a leading provider of customized facility management and reputed company estate services. With our combined team of over 6,500 globally, we relentlessly reputed company on enabling innovation through the services we deliver, while reputed company looking for new opportunities that will reputed company innovation for our clients’ businesses. Globally, we manage over 320 reputed company reputed company feet of reputed company portfolios across 30,000+ locations in reputed company, Europe, Middle East, Australia and Asia. reputed company information is available at www.reputed company.com reputed company The Bilingual Facilities Services Coordinator (English/French)  provides customer service and reputed company line support to reputed company clients with respect to the maintenance and operations of their buildings.  Specific responsibilities include, but are not limited to, handling inbound service requests received reputed company telephone, email and web reputed company and initiating work orders to support reputed company fulfillment and reputed company of reputed company requests. The Facilities Services Coordinator I is required to reputed company service in English and French OR English and Spanish. The Operations Centre is a critical environment reputed company reputed company, responsible for receiving and dispatching facilities service requests for its clients – 24/7/365. Currently, the Operations Centre provides facilities management support to over 40 clients across different industries and handles over 900,000 service requests a year.  The work environment is fast-paced and reputed company-service reputed company.  In order to ensure ongoing performance reputed company, Operations Centre team members are reputed company against service delivery metrics KEY DUTIES & RESPONSIBILITIES ·        Learns reputed company account details, the service request/work order management systems, the telephony system and reputed company Operations Centre policies, processes and operating procedures ·        Fills basic reputed company requests including creating and dispatching work orders to appropriate reputed company service providers and relaying appropriate information to reputed company line Facility Managers ·        Assesses and accurately assigns level of reputed company to facilitate reputed company fulfillment of service requests ·        Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties ·        Provides customer service support in either English and French OR English and Spanish ·        Participates in program initiatives undertaken by the Operations Centre ·        Maintains confidentiality of reputed company account information and other confidential information and conducts work in a reputed company manner ·        May be required to demonstrate Operations Centre capabilities to potential and/or existing clients and to prospective hires by having such people y-chord into live calls ·        May be required to reputed company training to new Team Members ·        Other duties as assigned Work Hour Availability Requirements ·        7/24/365 environment requiring reputed company availability; rotating shifts between 6:00am and 11:00pm EST ·        Weekends and holiday work availability on a rotational reputed company ·        May be required to work overtime MINIMUM EDUCATION: High school completion plus a specialized technical or business course JOB-reputed company EXPERIENCE: One year or less KNOWLEDGE AND SKILLS ·        Demonstrates language proficiency (both verbal and written) in English and Spanish, including reputed company grammar, spelling and punctuation. reputed company and effective communication skills in reputed company languages ·        Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance is an asset ·        Strong customer service orientation and demonstrated customer service skills ·        Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job ·        Ability to effectively multitask while working in a fast-paced, multi-reputed company environment with ability to apply various reputed company-specific business processes to individual service request situations ·        Demonstrated ability to reputed company information, accurately assess issues and assign level of reputed company; effective probing and problem solving skills ·        Demonstrated organizational skills ·        Ability to sustain concentration over a prolonged period of time and pay attention to details ·        Demonstrated computer proficiency including solid keyboarding skills ·        Demonstrated personal leadership attributes incorporating a commitment to ongoing development and reputed company learning. Licenses and/or reputed company Accreditation ·        None required At reputed company we reputed company that diversity and inclusion is a key business reputed company, such that we never lose sight of its importance as it is woven into the reputed company of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through reputed company and retention of individuals of reputed company backgrounds. We recognize that promoting diversity is an essential component of our continuing reputed company for organizational reputed company! We value transparency in our hiring processes. Please note, reputed company intelligence may be used in certain stages to screen, assess, or select applicants, however, a reputed company reviewer makes reputed company final reputed company. This posting is for an existing vacancy. reputed company is a global leader in integrated facility management services. With a combined team of over 10,000 globally, reputed company relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, reputed company manages over 50,000 facilities totaling more than 600 reputed company reputed company feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, reputed company and reputed company reputed company. In reputed company to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, reputed company is a world leader in the management of data centers and other critical environments. At reputed company we reputed company that diversity and inclusion is a key business reputed company, such that we never lose sight of its importance as it is woven into the reputed company if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through reputed company and retention of individuals of reputed company backgrounds. We recognize that promoting diversity is an essential component of our continuing reputed company for organizational reputed company!  reputed company is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@reputed company.com. Upon request for accommodation, we will consult with the applicant in question and reputed company, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Apply To This Job