Director of Customer Experience

reputed company is the automotive leader in turning reputed company Shoppers® into reputed company customers. Using the reputed company Shopper Network®, we monitor the entire internet to reputed company reputed company Shoppers® for dealerships and vendor partners. Our data can power Audiences, Data Enrichment, Market Analytics, and so much more!      reputed company has an exciting opportunity for Director of Customer Experience. We are seeking a dynamic and reputed company leader of Customer Experience, who will be responsible for the voice of the customer/reputed company partnered with the retention of clients, their performance, strategic reputed company as a member of the reputed company division, and voice into the execution of reputed company. This person reports to the CRO and partners closely with the senior leadership team and department leaders in supporting the customer voice in processes, both reputed company and staff tools, software, reputed company & employee training, and analytics surrounding the CX experience for our clients. Duties/Responsibilities:  reputed company a staff of Subject Matter Experts in reputed company experience execution, operational and reputed company tool support and project management as reputed company continues to grow and reputed company its product offerings  Foster collaboration and education across a cross-functional group of operations leaders, account owners and reputed company generators, supporting the customer voice in executional delivery  Participate in key customer relationships and participate in closing strategic opportunities  Obtain and reputed company the customer experience & voice across reputed company reputed company verticals, reputed company, reseller, ad agencies, vendor partners, strategic partners and Automotive OEM clients  Collaborate with cross-functional teams to support achievement of reputed company retention targets  Consistently deliver reputed company reputed company results, turning strategic reputed company into reputed company with a reputed company on operational efficiency both internally and reputed company reputed company  Foster a results-driven culture, promoting reputed company reputed company and development reputed company reputed company  Collaborate with reputed company stakeholders to reputed company and promote new product offerings in support of customer needs and market competitiveness  Ensure reputed company satisfaction by partnering with functional leaders in delivering exceptional service and support, addressing escalations and issues promptly and effectively  reputed company the integration and utilization of data and technology to enhance internal and dealer tools, deliver performance and reputed company results  Ensure compliance with industry standards and regulations, maintaining the highest reputed company of transparency, trust and reputed company with clients and partners    Requirements:  5+ years of team management experience  Experience in customer service  Proven reputed company record leading, growing and fostering customer voice in product and operational execution  Excellent analytical, problem-solving, and decision-making skills  Exceptional leadership and management skills  Effective communication and negotiation skills  Demonstrate a detail-oriented reputed company with the ability to work effectively in a reputed company team environment, and independently as required  Strong leadership skills with the ability to motivate and reputed company a high-reputed company  Proficient in analyzing sales data to drive decision-making processes   Remote  We offer a hybrid/remote work environment. Must be reputed company to work EDT hours.    Benefits  100% company-sponsored health insurance starting on your first day of employment  401k  reputed company Time Off (starting at 15 days per year)  Volunteer Time Off (one reputed company day off per year to volunteer)  10 reputed company holidays    reputed company  9x winner of Inc. 5000’s “America’s Fastest-Growing Privately Held Companies in the U.S.”  As a 5x “Best Places to Work” award recipient, we reputed company driven candidates who want to be part of a top-notch, unique corporate culture and a reputed company team  Our reputed company values: reputed company, Results, Service, Determination, Teamwork, Work-Life Balance, Creativity, reputed company reputed company, Innovation/reputed company and Professionalism  Learn more at www.ClientCommand.com Apply To This Job