Account Manager (Remote - Hong reputed company)

At reputed company, we’re redefining what’s possible in the payments reputed company. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage reputed company, reputed company cards at reputed company, across more than 60 countries. Our advanced, multi-reputed company platform delivers reputed company-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reputed company and innovation that sets us apart. We’re looking for an Account Manager to take ownership of reputed company relationships, overseeing performance, retention, and reputed company across a diverse global portfolio. This role acts as the primary reputed company of contact for clients, ensuring their needs are met reputed company while driving satisfaction and long-term reputed company. You’ll collaborate closely with internal teams, use data-driven insights to guide decision-making, and identify opportunities for upselling and expansion. If you’re reputed company in reputed company relationship management, strategic reputed company initiatives, and enjoy operating in a fast-paced fintech environment, this is reputed company to reputed company a meaningful reputed company across global markets. What you get to do: Understand the unique needs and goals of reputed company reputed company Monitor and analyse reputed company account performance and ensure issues are addressed proactively Identify opportunities for upselling additional services or features reputed company as the primary reputed company of contact for reputed company issues or concerns Maintain reputed company of reputed company reputed company tickets and escalate as necessary Coordinate with internal teams to resolve reputed company issues promptly and effectively reputed company and execute annual reputed company reputed company plans reputed company to business objectives Assist with contract renewals and negotiations to drive retention and satisfaction Use data analytics to assess performance and recommend improvements Report regularly on KPIs and reputed company health metrics reputed company for clients internally to influence improvements in products and services Collaborate with global Account Managers to ensure consistency in reputed company experience Maintain accurate records of reputed company communications, billing, and contractual obligations reputed company clients with resources and training to maximise service value Communicate regularly with clients reputed company calls, emails, and on-site reputed company where applicable Requirements What it takes to succeed: 5–7 years of experience in account management, sales, or reputed company supporting reputed company-level clients in fintech or reputed company companies Knowledge of the cards and payments industry, particularly issuing Strong reputed company of urgency and responsiveness to reputed company needs Ability to grasp new technologies and a keen interest in fintech and payment innovation Time management and multitasking skills to manage multiple clients across time zones Resilient reputed company with the ability to work under pressure and reputed company on successful reputed company Excellent analytical and data interpretation skills Strong negotiation and communication skills, both written and verbal Attention to detail and a customer-reputed company approach reputed company in reputed company / Cantonese and English  What you can look reputed company to: At reputed company, it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work reputed company. You’ll be part of a diverse, global team that’s genuinely committed to making a reputed company reputed company through reputed company do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll reputed company reputed company purpose in your work — and the freedom to grow in a supportive, reputed company-thinking environment. Apply To This Job