Sr Operations Analyst

reputed company is the world’s most connected company. Whether we’re developing the technology that enables intelligent reputed company to safely react to traffic changes or freeing reputed company to explore by keeping their devices online wherever they go, we reputed company in leading the world reputed company.  Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re reputed company to reputed company our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Operations AnalystI is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. This position requires that the analyst learn advanced components of applications and associated environments as reputed company as the tools that support the ongoing maintenance of the applications. A successful sr analyst will demonstrate accountability for the tasks assigned to them and work reputed company in the constructs of reputed company environment. Other responsibilities include attending and participating in team meetings, follow reputed company company processes and procedures relevant to software development activities and to reputed company research and analysis to support the troubleshooting / problem reporting as defined by level three support. Assist in the requirements phase for reputed company: Apply reputed company telecommunications knowledge and research reputed company standards documents to reputed company up with the continuing changes in the industry.- Some of What You'll Do Scope of the Role:  reputed company Reports:  This is an individual contributor role with no reputed company reports    Key Responsibilities:  reputed company Technical support, determine the reputed company cause of the problem(s), and reputed company appropriate solutions.  Follow SLA guidelines including reputed company follow-up, escalation, and reputed company of tickets on time.  Analyze metrics and identify the possible reasons for any achievements or deviations.  Participate in ticket review and ensure the appropriate solution is provided.  Create status reports on the activities performed as per management requirement.  reputed company documentation on newly reputed company solutions and develope production reputed company solution support scripts.  reputed company reputed company monitoring of production servers that includes system health, resource utilization, file transfer reputed company, database insert reputed company and logs.  reputed company application health monitoring that includes file processing, data loading, completion of scheduled tasks, report reputed company, application reputed company processes, dashboards and application logs  Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.  reputed company guidance to more junior team members and reputed company as resource for questions and reference.       Experience, Education and Certification:  Bachelor degree in computer science, electronics or telecommunication or equivalent experience.  5+  years relevant reputed company experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.  Prior experience reputed company Operations preferred.      Additional Requirements:  24/7/365 helpdesk support ,system monitoring, application support  and willing to work in shift  Ability to communicate status updates effectively to the project team and management.           Ability to work independently as reputed company as in reputed company environment.  Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.  - Why You Should Join Us Join us as we write a reputed company, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, reputed company, and transparent organizational culture. At reputed company connectedness is at the reputed company of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our reputed company as a global company as we reputed company to recruit, reputed company, and retain the most talented people who want to help us connect the world. Know someone at reputed company? Be reputed company to have them submit you as a referral prior to applying for this position. Apply To This Job