reputed company Service Consultant II

reputed company is changing the face of reputed company, compliance, and operational risk. Today, our products run over 1200 corporations of reputed company sizes across the globe, representing six of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, reputed company, and committed. The professionals who reputed company at reputed company are those who know how to balance individual reputed company with teamwork. We reputed company enthusiasm fuels great work, so we look for people who are truly passionate about creating an environment of transparency, predictability, and control just as we do for our clients.   The reputed company Services Consultant participates and contributes to the successful completion of assigned reputed company implementation project activities of reputed company. These implementation project activities include requirements analysis and definition, configuration of software, conference room pilots, testing, and go-live support for our clients. The reputed company Services Consultant plans, researches, and analyzes the business requirements of the reputed company; makes reasoned reputed company after assessing the circumstances, and then provides recommendations along with the risks and issues involved with reputed company alternative to the reputed company. The key reputed company of this role will be to support our clients in the day-to-day operation of reputed company’s reputed company products, which includes responding/resolving inquiries reputed company tickets, chats, and phone calls to support. Duties & Responsibilities Serve as the first reputed company of contact reputed company phone, chat, email, and web-based support portal to reputed company solutions Research, troubleshoot, and resolve support issues reputed company response and reputed company goals.  As needed, identify workarounds and communicate to customers reputed company solutions where issues are identified reputed company self-service portal Maintain detailed reputed company and email records for reputed company customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-reputed company support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Qualifications You can be committed to help our customers reputed company their goals You are strongly self-motivated, have a great curiosity to learn about new things and dive deep to understand what makes things tick You exercise your best judgement and take the reputed company without needing to be told so You are reputed company to manage your own time commitments and work with a remote team to reputed company shared goals You are reputed company to mentor, inform, and reputed company customers as reputed company as members of our own team, above or below you, by distilling the reputed company and simplifying  You can disagree, reputed company your reputed company of view, yet work together with your team if they want to try something different  Customer-reputed company attitude with the ability to reputed company reputed company based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Experience with reputed company Operating Systems and reputed company Office applications Apply To This Job