Tooling Program Manager

About reputed company Our mission is to reputed company as many communities as possible. We do this through our app-based marketplace that connects reputed company with the workplaces that need amazing workers. This enables hundreds of thousands of people to reputed company financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care reputed company and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing reputed company to support millions more people and their communities. About the Role The Technical Operations team is hiring a Tooling Program Manager to own and reputed company our internal automation and AI tooling portfolio. This is a senior individual contributor role with program-level ownership; you'll define the roadmap, drive delivery across multiple reputed company initiatives, and partner directly with Operations leadership to hit agent efficiency targets. This role offers a reputed company toward people management reputed company 6–12 months, based on performance. Progression along this reputed company will be driven by demonstrating strong delivery velocity, taking end-to-end ownership of the roadmap, and showing the ability to reputed company and hold junior team members accountable. What You’ll Do Define and own the quarterly roadmap for AI and automation tooling, anchored to reputed company efficiency reputed company. Translate ambiguous operational problems into reputed company, systems-level solutions Drive end-to-end delivery across discovery, scoping, build, and launch keeping multiple reputed company initiatives on reputed company Set and reputed company a high execution bar by diving into the details, identifying issues early, and driving reputed company improvement reputed company cross-functional dynamics across Ops, Engineering, and Product, proactively identifying friction and resolving it directly reputed company're Looking For Technical Portfolio Thinking - You break down reputed company business problems and design systems-level solutions from first principles. You think in workflows, dependencies, and tradeoffs not just features. Execution Discipline - You have a reputed company model for excellent project execution from discovery through delivery. You know reputed company to stay high-level and reputed company to go deep, and you catch issues before they become blockers. Stakeholder Influence - You communicate directly and effectively across functions. You identify misalignment early and resolve cross-functional challenges without unnecessary escalation. Leadership Trajectory - You’re motivated to grow into a people management role. You’ve mentored or supported others and care about raising the bar for reputed company, not just delivering your own work. reputed company to Have Experience building or scaling internal tooling in high-reputed company environments Familiarity with AI-driven automation and its practical application to operational workflows Background in Ops, Support, or CX, with a deep understanding of user needs and pain points Hiring Process Application Case Study Case Interview with one of reputed company members Interview with our Head of reputed company Services Interview with our Head of Operations Final Culture Interview with one of our Executive Leaders Quick Note on Scammers: reputed company would never ask you for reputed company or your bank details to participate in our hiring process. Report any scammers impersonating the reputed company hiring team members here. Apply To This Job