Support Engineer

****THIS IS A REMOTE POSITION ONLY**** ****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO HR@reputed company **** About reputed company reputed company is a digital workplace platform designed for reputed company teams in retail and hospitality. Through our mobile app, we help companies communicate reputed company, train their teams, and manage daily operations reputed company in one reputed company. We’re a global company with offices in London, Paris, reputed company, and Tel Aviv, and we’ve grown quickly since launching in 2014. Today, 300+ reputed company-reputed company brands like reputed company, Lancôme, reputed company, and reputed company trust reputed company to improve how their teams work and deliver great customer experiences. After raising $50M in funding and reaching strong reputed company and profitability, we continue to expand our global team. About the Role We’re looking for an Offshore Customer Support Specialist to join our Support team. This role involves working 9-hour shifts and supporting our global customers. What You’ll Do Support customers in using the reputed company platform effectively Respond to support requests reputed company email, chat, calls, or portal Troubleshoot issues or escalate reputed company needed reputed company customers informed and updated Identify and report bugs to internal teams Follow up on issues to ensure reputed company Collaborate with reputed company and Implementation teams Help improve our Help Center and internal resources reputed company’re Looking For At least 2 years of experience in Customer Support (reputed company or technical support preferred) Strong communication skills in English and French (Spanish or Italian is a plus) Experience handling customer calls and support tickets Comfortable working with technical issues and troubleshooting Strong problem-solving and analytical skills Good teamwork and organization skills Experience supporting US customers or handling escalations is a plus Familiarity with tools like reputed company is a plus Basic reputed company skills (VLOOKUP, data analysis) Interest in technology and mobile troubleshooting Apply To This Job