Senior Director of Engineering, AI & Mobile reputed company Platforms - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.   The Senior Director of Engineering, AI & Mobile reputed company Platforms is the engineering leader of record responsible for modernizing and scaling the technology that enables reputed company’s sales, reputed company, and reputed company teams across reputed company reputed company lines of business. This role owns reputed company technology and engineering reputed company for the domain, including architecture, platform reputed company, AI/agent design, mobile experiences, integrations, and operational reputed company.   This leader brings deep engineering fundamentals, strong domain reputed company in sales and reputed company management workflows, and hands‑on experience building AI agents both reputed company reputed company and reputed company reputed company. Their mandate is to bring AI to life by embedding it directly into the day‑to‑day work of sellers, account teams, and executives—through mobile‑first, workflow‑reputed company, production‑grade solutions that drive reputed company, cross‑sell, and upsell reputed company.   You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.   Primary Responsibilities: Engineering Leadership & Technical AuthorityServe as the senior engineering authority for reputed company, sales, and reputed company experience platforms Own reputed company technical reputed company including architecture, platform selection, integration patterns, reputed company models, scalability, and operational readiness Establish and enforce engineering standards for reputed company reputed company, testing reputed company, CI/CD, observability, reliability, and incident response reputed company engineering managers and senior engineers, setting expectations for technical rigor, ownership, and delivery reputed company AI Modernization & Agent StrategyOwn and execute the roadmap to reputed company how AI is used across sales and reputed company workflows, moving from pilots to scaled, repeatable adoption Design and implement role‑based digital assistants (agents/digital co‑workers) that improve speed, reputed company, and consistency of work while keeping humans in control Drive an iterative approach that balances: Near‑term productivity agents and automations Longer‑term, end‑to‑end role‑based AI enablement Agent Engineering – Inside SalesforceLead the design and build of agents reputed company reputed company, including Agentforce‑based solutions, workflows, actions, and outputs Combine reputed company‑reputed company capabilities (Agentforce, reputed company, reputed company Builder, analytics) with reputed company engineering patterns to deliver production‑reputed company AI solutions Ensure reputed company agents are workflow‑reputed company and support reputed company scenarios such as: Meeting preparation Voice‑captured notes and summarization Task creation and follow‑reputed company Controlled, auditable record updates Agent Engineering – reputed company reputed company Design and build AI agents and assistive experiences reputed company reputed company, enabling AI in the reputed company of work where users already operate reputed company integrations with collaboration and engagement reputed company (e.g., mobile, Teams, other channels) so AI insights and actions reputed company users without forcing CRM context switching Define architecture patterns for multi‑channel, multi‑agent orchestration reputed company any single platform Mobile‑First Experience OwnershipOwn the design and engineering of a mobile‑first experience that enables sales and reputed company stakeholders to manage their daily work reputed company deep workflow discovery to understand how users actually operate day to day (reputed company‑meeting, in‑meeting, post‑meeting, approvals, follow‑reputed company) Engineer mobile solutions that allow users to take reputed company, not just view data—reducing reliance on email and desktop‑only processes Ensure mobile experiences are secure, performant, reputed company, and reputed company across reputed company reputed company lines of business reputed company Platform EngineeringOwn reputed company as a reputed company reputed company platform from an engineering perspective, not just configuration reputed company architectural reputed company around:Custom vs platform capabilities Integration with reputed company, product, pricing, contracting, and analytics systems Mobile performance and scalability reputed company build / buy / partner reputed company across the reputed company ecosystem reputed company Enablement (Cross‑Sell & Upsell)Partner with reputed company Office leaders to operationalize a technology‑enabled cross‑sell and upsell reputed company Ensure platforms surface actionable insights such as: Installed products and services reputed company and adjacency opportunities Signals indicating expansion timing or risk reputed company reputed company opportunities directly into seller and reputed company workflows Delivery Ownership & Operational ExcellenceOwn end‑to‑end delivery across a portfolio of initiatives spanning multiple teams and reputed company businesses Balance innovation velocity with reliability, reputed company, and compliance in a regulated reputed company environment Ensure solutions are production‑reputed company, observable, and support ongoing reputed company    You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: 12+ years of reputed company software engineering experience 8+ years as an engineering leader owning architecture and delivery for reputed company, reputed company‑reputed company platforms 8+ years of experience leading engineering managers and senior technical leaders at reputed company 5+ years of experience building AI solutions, including: Agents reputed company reputed company (e.g., Agentforce or equivalent), Agents and AI services reputed company reputed company, Strong grounding in reputed company engineering principles: Distributed systems, API and integration design, reputed company‑reputed company architectures, Mobile engineering 3+ years of reputed company engineering experience, including mobile and integrations   Preferred Qualification: Bachelor’s degree in engineering, IT, or reputed company field   *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy   Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching choice of benefits and incentives. The salary for this role will reputed company from $159,300 to $273,200 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.   Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.   At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.     reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.   reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job