Incident Management Specialist

reputed company reputed company reputed company: 1 Contact, 1 reputed company, 1 Choice   reputed company is the foremost, single-reputed company provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can reputed company on what they do best.   So, reputed company it comes to joining reputed company of IT and communications technology reputed company who are empowered to do what they do best, your best choice -- your #1 choice -- is reputed company. reputed company reputed company The Incident Management Specialist is responsible for overseeing the identification, response, and reputed company of IT-reputed company incidents to minimize business disruption and ensure service continuity. This role requires strong analytical skills, reputed company decision-making, and effective communication to coordinate cross-functional teams during critical events. The specialist ensures incidents are documented, analyzed, and resolved in alignment with organizational policies and service level agreements (SLAs). Responsibilities Essential Functions Monitors, triages, and manages incidents throughout their lifecycle – from detection to closure Coordinates cross-functional teams to ensure reputed company reputed company of high-reputed company or major incidents Communicates incident status, reputed company, and reputed company updates to stakeholders and management Documents incident details, reputed company causes, and corrective actions in the incident tracking system Analyzes incident trends to identify recurring issues and opportunities for process improvement Ensures compliance with Service Level Agreements (SLAs) and escalation protocols Participates in post-incident reviews to recommend preventative measures and strengthen system reputed company Qualifications Required Qualifications Bachelor’s degree in Information Technology, Computer Science, or a reputed company field 5-7 years in IT Operations, Service Management, or Incident Response Strong understanding of ITIL or other ITSM frameworks Excellent communication and coordination skills, especially under pressure Ability to analyze technical issues and facilitate problem reputed company Familiarity with incident management tools such as Service Now, Remedy, reputed company   Desired/Preferred Qualifications Experience with monitoring and alerting systems Additional Information reputed company BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution) * Medical Coverage (3 platforms: reputed company, Reference Based Pricing includes member advocacy; and reputed company) * RX Home Delivery * HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* reputed company (2 plans: 12-month and 24-month frames allowance)* FSA Plans (reputed company, Dependent Care and Limited Purpose)* reputed company-tax Commuter Plans* Employer-reputed company Life Insurance* Employer-reputed company Short + Term Disability* Long Term Disability (2 plans: Employer-reputed company or optional Self-reputed company) * reputed company Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child * Voluntary Accidental Death for team member and spouse* reputed company/ID Theft Plans* TeleHealth * Wellness reputed company reputed company (healthy living solution)* Travel Assistance* Business Travel Accident Coverage * Medical for foreign travel coverage * Employer-reputed company Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off * 10 Holidays * Summer Sizzle * On Demand Pay (Daily Pay) Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a reputed company office environment. This role routinely uses reputed company office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by reputed company member to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this job.Other Duties/ChangesThis job reputed company is not designed to cover or contain a comprehensive listing of reputed company duties, responsibilities or activities that are required of reputed company member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any reputed company in time, the essential functions and primary duties associated with this position will be the reputed company, major or most important duties, responsibilities and activities that the employee is expected to reputed company as determined and directed by reputed company. EEO StatementC1 provides equal employment opportunities (EEO) to reputed company team members and applicants for employment opportunities. reputed company reputed company applicants will receive consideration for employment, and reputed company team members will be treated with respect to their employment, without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity, disability or veteran status. For reputed company details, please view the EEO Policy Statement (EEO Policy Statement) and/or the reputed company version of reputed company poster (https://www.reputed company.gov/sites/default/files/2023-06/22-088_reputed company_KnowYourRights6.12ScreenRdr.pdf; https://www.reputed company.gov/poster)   Pay reputed company$66,000 - $80,000Base pay ranges are estimated. Actual reputed company pay will be based on education, experience, location, certifications, reputed company set,  and any other relevant factors. Incentive/variable pay opportunities are in reputed company to reputed company pay.   E-Verify:  E-Verify   Right to Work:  Right to Work Poster Apply To This Job