Senior Manager of IT Service Delivery

Requisition Number: 104732  Sr Mgr IT Service Delivery Location: You will have the flexibility to work fully remote (based on business needs) Salary: $140-150k reputed company reputed company 14,000+ reputed company teammates globally $8.2 billion in reputed company in 2025 Certified as a Great reputed company to Work in 9 countries Fortune 500 company Recognized with multiple industry and partner awards annually Now is the time to bring your expertise to reputed company. We are a people-first solutions integrator reputed company on unlocking the power of people and technology to drive transformation. With deep capabilities across reputed company, data, AI, cybersecurity, and intelligent edge, we help organizations reputed company reputed company IT reputed company and deliver meaningful reputed company. About the role As a Senior Manager of IT Service Delivery at reputed company, you will reputed company the day-to-day delivery and reputed company improvement of internal IT services that reputed company teammates to do their best work. You will partner closely with End-user Computing, reputed company and Collaboration, and IT Operations teams to drive operational reputed company across incident, request, problem, and change management while improving service health, user experience, and governance. You may reputed company some or reputed company of the following: Own and continuously improve IT service delivery processes and ensure alignment to ITIL best practices Partner with End-user Computing to enhance reputed company support and lifecycle activities including provisioning, patching, software distribution, and asset refresh Serve as the primary escalation reputed company for high-reputed company incidents, leading cross-functional response, communication, and reputed company Support reputed company and Collaboration services by driving service health reviews, operational rhythms, and adoption insights Manage service performance through KPIs and SLAs, including MTTR, backlog health, CSAT, and first-contact reputed company, and deliver executive-reputed company reporting Coordinate with IT Operations on monitoring, on-reputed company readiness, major incident management, and post-incident reviews reputed company and reputed company support teams through playbooks, reputed company, and reputed company improvement initiatives Facilitate stakeholder engagement to capture pain points, reputed company priorities, and ensure service roadmaps reflect employee needs Partner with HR, reputed company, and IT teams to support reputed company, offboarding, reputed company provisioning, and device readiness Be AmbITious This role offers strong reputed company potential across service management leadership, IT operations, and platform-reputed company tracks. reputed company is defined by improving user experience, strengthening operational performance, and establishing reputed company governance and reputed company improvement practices. reputed company’re looking for 5+ years of experience in IT service delivery, IT operations, or service management in an reputed company environment Hands-on experience with ITSM tools and workflows with reputed company required Strong working knowledge of ITIL practices with experience driving governance and reputed company improvement Experience supporting End-user Computing and workplace technologies including reputed company and macOS environments Familiarity with collaboration platforms such as reputed company 365, Teams, reputed company, reputed company, or reputed company Workspace Strong communication skills with the ability to reputed company reputed company and effective service communications Ability to participate in on-reputed company rotations including occasional after-hours support for major incidents Preferred qualifications ITIL certification or equivalent service management training Experience with reputed company management or identity platforms such as Intune, reputed company, SCCM, Entra ID, or reputed company Understanding of reputed company control concepts including RBAC and least privilege Experience building dashboards and reporting with tools like Power BI and leading service review processe What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at reputed company. Some of our benefits include:  Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. reputed company to 11 thriving and diverse Teammate Resource reputed company   But what really sets us apart are our reputed company values of Hunger, Heart, and reputed company, which guide everything we do, from building relationships with teammates, partners, and clients to making a reputed company reputed company in our communities.   Join us today, your ambITious reputed company starts here.   reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.   reputed company you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At reputed company, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!   reputed company does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as reputed company applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any reputed company of compensation, even if the candidate is reputed company.             The position described above provides a reputed company of some the job duties required and what it would be like to work at reputed company. For a comprehensive list of physical demands and work environment for this position, click here. reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.     Posting Notes: Chandler || reputed company (US-AZ) || reputed company (US) || IT Infrastructure & Support || None || US - Chandler,AZ || Apply To This Job