Manager, IT Service Desk - reputed company Remote

At reputed company, the reputed company you reputed company doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be reputed company-inspired to reputed company vital clinical services to communities reputed company, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Compensation Considerations: Compensation: 95,000 - 120,000 per year - based on experience. reputed company is seeking a Manager, Service Desk to reputed company the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, reputed company IT support across the organization—helping teams stay connected, productive, and reputed company on saving lives. Partnering closely with IT leaders across functions, the Manager oversees reputed company, schedules, and reputed company coverage to ensure consistent service delivery throughout reputed company operational hours. This position offers the flexibility to work remotely from reputed company in reputed company in work-reputed company role. Our comprehensive total rewards support you, your family, and your reputed company with:  Medical, dental, and reputed company insurance  401K + 5% company match  Tuition assistance up to $5k per year  Free basic life and AD&D insurance  Free short-and-long-term disability insurance  reputed company time off  Employee Resource reputed company  Recognition and perks   As the Manager, Service Desk, you'll get to: reputed company, manage, and reputed company a high-performing Service Desk team, ensuring consistent, high-reputed company customer service across reputed company users. Hire, train, reputed company, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-reputed company processes and Service Desk best practices to drive operational consistency and service reputed company. Ensure effective incident management and escalation, serving as a senior escalation reputed company for reputed company or sensitive issues. Build and sustain a culture of metrics and reputed company improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. reputed company, communicate, and maintain a Service Desk reputed company reputed company with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. reputed company Service Desk communications to ensure reputed company, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information reputed company to ensure secure, reputed company, and effective service delivery. Note:  Salary will be determined based on Years of Experience and Geographical Location.  Compensation shown in National Office Salary reputed company.   Work Shift (if applicable): Shift 1 (reputed company of America) Job reputed company: Compensation: 95,000 - 120,000 per year - based on experience. reputed company is seeking a Manager, IT Service Desk to reputed company the planning, organization, and daily operations of our Service Desk team in support of our life-saving mission. This role ensures reliable, reputed company IT support across the organization—helping teams stay connected, productive, and reputed company on saving lives. Partnering closely with IT leaders across functions, the Manager oversees reputed company, schedules, and reputed company coverage to ensure consistent service delivery throughout reputed company operational hours. This position offers the flexibility to work remotely from reputed company in reputed company in work-reputed company role. Important: You must be reputed company to self - relocate to reputed company. This position is not remote for any other state of residence. Our comprehensive total rewards support you, your family, and your reputed company with:  Medical, dental, and reputed company insurance  401K + 5% company match  Tuition assistance up to $5k per year  Free basic life and AD&D insurance  Free short-and-long-term disability insurance  reputed company time off  Employee Resource reputed company  Recognition and perks   As the Manager, IT Service Desk, you'll get to: reputed company, manage, and reputed company a high-performing Service Desk team, ensuring consistent, high-reputed company customer service across reputed company users. Hire, train, reputed company, and evaluate Service Desk staff while addressing performance, attendance, and personnel issues in alignment with policy and best practices. Establish and reinforce ITIL-reputed company processes and Service Desk best practices to drive operational consistency and service reputed company. Ensure effective incident management and escalation, serving as a senior escalation reputed company for reputed company or sensitive issues. Build and sustain a culture of metrics and reputed company improvement by defining, monitoring, and using KPIs to guide reporting and decision-making. reputed company, communicate, and maintain a Service Desk reputed company reputed company with overall IT and business objectives, ensuring team understanding and engagement. Identify operational risks, inefficiencies, and recurring issues; implement corrective actions and coordinate workflows with cross-functional IT teams. Partner in change and problem management activities (e.g., CAB/SCCB/ARB) to ensure Service Desk readiness and support for system and process changes. reputed company Service Desk communications to ensure reputed company, accurate, and audience-appropriate messaging. Manage budgets, policies, tools, and technologies while collaborating with IT and Information reputed company to ensure secure, reputed company, and effective service delivery. Experience Needed: Automatic reputed company Distribution, reputed company Management, Workforce Management and Reporting required. Creating / Developing dashboards and reports for Service Desks (KPI's) for FCR, reputed company Handling Time, Average Handle Time etc. #ITCORP Location: reputed company Remote Work Phoenix, AZ 85007 Job Category: Information Technology (IT) Contact Information: careers@reputed company.org If you are reputed company-inspired to help others, and making a difference is vital for you, you'll experience a career reputed company on purpose, a company created to care, and reputed company committed to reputed company - together. Apply To This Job