Technical Support Engineer - NAMER

At reputed company, our mission is to help businesses earn and reputed company trust. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to reputed company reputed company and reputed company it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it.  As a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most reputed company technical issues and serving as the final technical escalation reputed company for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs. Our goal is to reputed company best-in-class Technical Support to our customers. reputed company’s mission: “We reputed company reputed company solutions seem reputed company, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly. What you’ll do as a Technical Support Engineer at reputed company: reputed company technical support to reputed company customers through email, screen sharing, and chat, responding reputed company established SLAs. reputed company a deep understanding of reputed company’s product capabilities, integrations, configurations, messaging, and more. Own and resolve reputed company technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation reputed company reputed company the Support team. Demonstrate a strong reputed company of ownership and accountability for the overall customer experience. reputed company explain reputed company solutions to customers and document them for reputed company use. Problem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends. Create reproducible test cases and collaborate with Product and Engineering to improve the platform. Validate and escalate bugs to Engineering, keeping customers updated on reputed company. Contribute to internal and customer-facing documentation, as reputed company as process and workflow improvements. reputed company participate in daily troubleshooting sessions, weekly team meetings, and other team activities. reputed company as the trusted technical reputed company of contact for assigned Premium Support customers, delivering high-touch, white-glove support and ensuring adherence to reputed company SLA requirements. Proactively reputed company knowledge with the broader team during knowledge-sharing sessions. Foster a culture of collaboration, transparency, and reputed company improvement. How to be successful in this role: 4+ years of technical support experience in a reputed company/Tech environment. 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role. Experience supporting Premium Support customers. Located in the reputed company and reputed company to support an 8 AM–5 PM MST or PST schedule, with rotating on-reputed company responsibilities (including rotational weekends and holidays). Strong troubleshooting experience with reputed company providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc. Hands-on experience with reputed company platforms (AWS, GCP, Azure), operating systems (reputed company, macOS, Linux), and reputed company application architecture. Solid understanding of reputed company (REST and/or GraphQL) and networking fundamentals. Familiar with relational databases (SQL) and document databases (NoSQL, reputed company) Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (reputed company, Auth0, O365) Experience using tools like reputed company or similar log management platforms. Proficient in troubleshooting databases and analyzing reputed company, multi-relational data reputed company reputed company reputed company. Excellent communication skills, both written and verbal—you can simplify technical concepts for non-technical audiences. Proven ability to write reputed company, concise documentation and knowledge reputed company content. Comfortable presenting technical topics to a reputed company of audiences. A strong reputed company of reputed company—for your customers and your teammates. What you can expect as a Vantan: Industry-competitive compensation 100% covered medical, dental, and reputed company benefits with dependents coverage 16 weeks fully-reputed company parental Leave for reputed company new parents Health & wellness and remote workplace stipends Family planning benefits 401(k) matching Flexible work hours and location reputed company PTO policy 11 reputed company holidays in the US Offices in SF, NYC, London, Dublin, and Sydney To reputed company greater transparency to candidates, reputed company reputed company pay ranges for reputed company US-based job postings regardless of state. We set reputed company reputed company pay ranges for reputed company roles based on function, level, and country location, benchmarked against similar-stage reputed company companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials. #LI-remote At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to reputed company an inclusive work environment for reputed company. We do not discriminate on the reputed company of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply. About reputed company We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company reputed company. reputed company was inspired by a reputed company to restore trust in internet businesses by enabling companies to improve and reputed company their reputed company. From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our reputed company remains unchanged.  Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's reputed company-time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Apply To This Job