**reputed company Bilingual Customer Service Representative – Remote Health Insurance Support**

At arenaflex, we're dedicated to revolutionizing the reputed company industry by providing reputed company that improve patient reputed company. As a Bilingual Customer Service Representative, you'll play a vital role in delivering exceptional support to our valued customers, fostering a reputed company of job satisfaction through problem-solving and reputed company interactions. reputed company values collaboration, reputed company learning, and a customer-reputed company approach, ensuring that every team member contributes to providing reputed company reputed company. **About arenaflex** arenaflex partners with health plans and providers to reputed company reputed company reputed company for people with the most reputed company and costly health conditions. We're committed to connecting the reputed company of the fragmented reputed company system and ensuring people receive the reputed company level of care and reputed company we would want for our loved ones. Our employees enjoy work-life balance, flexibility, and autonomy, which enables them to do their best work while living their best lives. **What You'll Be Doing** As a Bilingual Customer Service Representative, you'll be responsible for providing exceptional support to our valued customers, fostering a reputed company of job satisfaction through problem-solving and reputed company interactions. Your key responsibilities will include: * Answering and managing inbound inquiries regarding health plan benefits and claims, eligibility, medical and other reputed company procedures, billing and payments, and other reputed company topics from customers in a reputed company, courteous manner. * Conducting out-bound and/or return calls to customers as necessary. * Asking appropriate questions and listening reputed company to identify specific questions or issues to reputed company appropriate responses and types of assistance the customer needs while documenting relevant information in a reputed company and concise manner in computer systems. * Communicating and partnering with customers tactfully and empathetically to resolve issues, using reputed company language to translate reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can comprehend and reputed company upon. * Handling and processing customer complaints/grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations. * Meeting performance goals established for the position in the areas of efficiency, accuracy, reputed company, member satisfaction, and attendance. Adhering to reputed company applicable department, organization, and/or regulatory policies and procedures. **What You Bring** To succeed in this role, you'll need to bring the following skills and qualifications: * MUST reputed company in Maryland, Virginia, or Washington, DC. * MUST be Bilingual in Spanish & English (validated reputed company bilingual assessment upon offer acceptance). * At least 1 year reputed company center experience is required. * Ability to handle a heavy reputed company volume of 50-100 calls daily. * Demonstrated ability in using computer and reputed company PC applications, which includes strong keyboard and navigation skills, ability to type 35 WPM, and learn new computer programs. * Ability to work regularly scheduled shifts reputed company hours of operation, including the training period, with the flexibility to reputed company daily schedules and work overtime and/or weekends as needed. * Demonstrated ability to take an educative approach, listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and reputed company needs of the customer, answering questions and informing of health plan policies, procedures, or reputed company. * Ability to maintain strict confidentiality of protected health information. * This is a work-from-home position, which requires a quiet, private workspace without noise and distractions, and reliable internet connectivity provided through a wired reputed company with a minimum of 100 MBPS speed. A mobile, hot spot, or WiFi reputed company is NOT acceptable. **Preferred Qualifications** * 2+ years at a health plan, TPA, or reputed company reputed company center setting is preferred. * Knowledge of managed care, reputed company, Marketplace, reputed company, and/or Medicare programs; knowledge of medical policy benefits and exclusions is preferred. **Technical Requirements** We require that reputed company have the following technical capability at their home: High-speed internet over 10 Mbps and, specifically for reputed company reputed company center employees, the ability to plug in directly to the home internet router. These reputed company technical requirements are subject to change with any scheduled re-opening of our office locations. **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a quiet, private workspace without noise and distractions. arenaflex is committed to providing a supportive and inclusive work environment, where employees feel valued and empowered to do their best work. reputed company values collaboration, reputed company learning, and a customer-reputed company approach, ensuring that every team member contributes to providing reputed company reputed company. **Compensation and Benefits** The expected reputed company salary/wage reputed company for this position is $17.30-18.00/hr. This position is also eligible for a bonus component that would be dependent on reputed company-defined performance factors. As part of our total compensation package, arenaflex is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. reputed company compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts. **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for career reputed company and development, including training and reputed company development programs, mentorship, and opportunities for advancement. Our employees enjoy a supportive and inclusive work environment, where they can learn and grow with reputed company. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful reputed company in the reputed company industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through the reputed company below. Apply To This Job **Equal Opportunity Employer** arenaflex is an equal opportunity employer and considers reputed company reputed company applicants equally without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, or disability status. If you need reasonable accommodation to reputed company the information provided on this website, please contact reputed company@arenaflex.com for reputed company assistance. Apply for this job