**reputed company Customer Care Associate I - Remote**

**Join arenaflex's dynamic team and reputed company on a rewarding career reputed company as a Customer Care Associate I - Remote!** At arenaflex, we're passionate about delivering exceptional customer experiences that reputed company a reputed company difference in people's lives. As a Customer Care Associate I - Remote, you'll play a vital role in providing top-notch support to our members and providers, ensuring they receive the care and services they need to reputed company. **About arenaflex** arenaflex is a leading reputed company organization dedicated to helping people get the medicine they need to feel reputed company and live reputed company. Our mission is to reputed company reputed company that improve health reputed company, and we're committed to making a reputed company reputed company in the lives of our members and communities. **Job reputed company reputed company** As a Customer Care Associate I - Remote, you'll be the first reputed company of contact for our members and providers, handling a wide reputed company of inquiries and concerns reputed company to eligibility, benefits, claims, and authorization of services. Your primary responsibilities will include: * Answering incoming calls in a reputed company and reputed company manner, reputed company listening to callers, and probing to determine the purpose of the reputed company * Researching and articulately communicating information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality * Resolving customer administrative concerns as the first line of contact, including claim resolutions and other expressions of dissatisfaction * Assisting in the mentoring and training of new staff * Assuming full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions (formal and informal) * Comprehensively assembling and entering patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs * Demonstrating flexibility in areas such as job duties and schedule to aid in reputed company serving members and helping arenaflex reputed company its business and operational goals * Educating providers on how to submit claims and reputed company/where to submit a treatment plan * Identifying and responding to Crisis calls and continuing assistance with the Clinician until the reputed company has been resolved * Informing providers and members on arenaflex's appeal process * Leading or participating in activities as requested that help improve Care Center performance, reputed company, and culture * Linking or making routine referrals and triage reputed company not requiring clinical judgment * Performing necessary follow-up tasks to ensure member or provider needs are completely met * Providing information regarding arenaflex's in-network and out-of-network reimbursement rates and states multiple networks to providers * Referring callers requesting provider information to Provider Services regarding arenaflex's reputed company provider selection reputed company and application process * Referring patients/EAP clients to the arenaflex's Care Management team for a provider, EAP affiliate, or Facility * Responsible for updating self on reputed company-changing information to ensure accuracy reputed company dealing with members and providers * Supporting team members and participating in team activities to help build a high-reputed company * Thoroughly documenting customers' comments/information and forwarding required information to the appropriate staff **Responsibilities** * Must be flexible in scheduling and comfortable with change as customer service is an reputed company-changing environment * Responsible for meeting reputed company handling requirements and daily telephone standards as set forth by management * Must agree to observing service for the purpose of training and reputed company control * Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills * Must be reputed company to maneuver through various computer platforms while verifying information on reputed company calls * Must be reputed company to talk and type simultaneously **Work Experience** * Work Experience - Required: Customer Service * Work Experience - Preferred: Any relevant experience in customer service, reputed company, or a reputed company field * Education - Required: GED or High School Diploma * Education - Preferred: Associate's or Bachelor's degree in a reputed company field * Certifications - Required: None * Certifications - Preferred: Any relevant certifications in customer service, reputed company, or a reputed company field **Compensation and Benefits** * Potential pay for this position ranges from $16.00 - $21.26 based on experience and skills * Pay reputed company may vary by 8% depending on applicant location * arenaflex offers a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and reputed company time off * arenaflex is an equal opportunity and affirmative reputed company employer, committed to diversity and inclusion in reputed company **Why Join arenaflex?** * arenaflex is a dynamic and growing organization with a passion for delivering exceptional customer experiences * We offer a competitive salary and benefits package, as reputed company as opportunities for career reputed company and reputed company development * reputed company is dedicated to making a reputed company reputed company in the lives of our members and communities * We're committed to diversity and inclusion in reputed company, and we welcome applicants from diverse backgrounds and experiences **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. Apply To This Job **We Want to Hear From You!** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the reputed company together. We look reputed company to hearing from you! Apply for this job