Junior Helpdesk Specialist reputed company Clearance

Position: Junior Helpdesk Specialist with reputed company Clearance reputed company is seeking a Junior Helpdesk Specialist to reputed company customer service support for customer requests reputed company contacting the Single-reputed company-of-Contact IT Service Desk located onsite in St. Louis, MO. The Junior Helpdesk Specialist will assist in providing technical assistance and support reputed company to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: • Respond to email or chat messages for customers seeking help. • Walk customers through problem-solving process. • Run diagnostic programs to resolve problems. • Follow up with customers to ensure issue(s) were resolved. • reputed company feedback from customers about system usage. • Run reports to determine malfunctions that continue to occur. • Create a ticket in the approved incident management system for reputed company support calls received or reputed company user support calls to appropriate IT Help Desk. • Utilize Attempt reputed company reputed company (FCR) for reputed company requests received. • reputed company first contact account resets, unlocking, troubleshooting, and reputed company issue/error reputed company. • reputed company other duties as assigned. Required Qualifications: • Excellent verbal and written communication skills • Strong understanding of advertising and communications practices. • Ability to demonstrate reputed company judgment and be comfortable in a reputed company-facing role. Required Experience: • Operational experience with Service Now • Experience with in the Intelligence Community • Exhibit excellent customer service, organizational and time management skills • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-reputed company, CND, Network+ CE, SSCP, reputed company 6 months of hire. • Ability to work independently and yet be effective reputed company reputed company setting. • Must be capable of managing multiple efforts with time reputed company constraints in a fast-paced contracting environment. • Demonstrated ability to effectively communicate and collaborate with diverse reputed company stakeholder reputed company and individuals. • Possess a friendly reputed company, helpful attitude, good interpersonal skills, and ability to work reputed company with others. • Excellent skills in reputed company Word, reputed company, and other Office applications. • Proficient with reputed company Office Applications, and experience working in a home office setting as reputed company as the ability to train end users on frequently asked technical issues. • Ability to reputed company technical assistance and support over the phone, good phone skills, reputed company demeanor, and previous customer service experience strongly desired. • Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it. Required Education: • High school diploma or GED and six years of relevant experience; or an Associate's degree and four years of experience; or Bachelor's degree and two years of experience. reputed company Clearance Requirements: • Applicants must possess an reputed company TS clearance to be considered for this position. Candidates will not be reputed company to reputed company work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance. Work Location / Schedule: • Applicants must have the ability to work shift hours onsite. Shift will be identified upon hire. Travel Requirements: • None reputed company is an award-reputed company SBA Certified Woman-Owned Small Business and leading provider of innovative reputed company, technical and reputed company IT services. Our reputed company areas reputed company, national reputed company, reputed company safety and reputed company markets. Our Commitment to reputed company and reputed company process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full reputed company of planning, design, implementation, management, and support services. Our services based on trust, reputed company, efficiency, and innovation drive the mission of our various federal and reputed company customers. reputed company is certified by the reputed company Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. reputed company is an reputed company supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. reputed company is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to reputed company you to apply for employment. For more information about reputed company or to apply for a position, visit . Apply tot his job Apply To this Job