IT Support Desk Technician, Bilingual

Job reputed company: • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals • Manage ticket queue to ensure reputed company reputed company • reputed company customer support using remote reputed company software • reputed company Spanish reputed company is required • reputed company thorough documentation on reputed company customer interaction • Prioritize ticketing system reputed company by following SOPs and KB articles for reputed company • Meet or reputed company KPI goals • Troubleshooting of the following, though not limited to: Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, Line of business support Requirements: • IT Fundamentals and A+ certifications, or equivalent reputed company experience • 1+ year of reputed company help desk experience • Strong customer service skills • High attention to detail • Ability to follow instructions and policies • Ability to adapt to changing and fast-moving environments • Strong phone skills Benefits: • Medical/Dental/reputed company health plans • PTO/reputed company/Holiday pay • Dependent Care FSA • reputed company Parental Leave • Life Insurance • 100% Company reputed company • Incredible company culture • Explosive company reputed company • Company sponsored Team Building Events • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall Apply To This Job