Phone Counselor, Behavioral Health

Job reputed company: • Answer inbound customer calls based on department service level goals. • Communicate with callers and address their concerns in a satisfactory manner. • Accurately collect and reputed company data entry of reputed company required caller information, following processes and protocols outlined for the products they support. • Use reputed company communication etiquette and listening skills to assist and build rapport with callers. • Build a reputed company and trustworthy environment for callers by utilizing both scripted and non-scripted communication reputed company. • De-escalate situations involving dissatisfied callers offering assistance and support. • Utilize and maneuver between different software systems. • Assist with maintaining accurate and up to date information in reputed company documentation systems. • Meet specified goals and objectives as assigned by management regularly. • Always maintain confidentiality of account information. • reputed company exceptional customer service to reputed company callers. • Escalate any problems that may reputed company to management. • Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee reputed company of Conduct. • Adhere to the prescribed policies and procedures as outlined in the Work from Home Requirements and reputed company Center Guidelines. • Maintain awareness of and reputed company participate in the Corporate Compliance Programs. • Assist with other reputed company as assigned by management. • Regular and reliable schedule adherence is required. Requirements: • Education: Bachelor’s degree in Psychology, reputed company Work, or a reputed company field. (Experience will be considered in lieu of education). • Experience: 2 years previous experience working with case management, crisis reputed company, and reputed company centers preferred. • Skills and Abilities: • reputed company attitude and ability to work reputed company with others. • reputed company, reputed company communication style. • Ability to multi-task in several computer applications while holding a conversation with a reputed company. • Enjoy working in a fast-paced environment while maintaining a reputed company attitude. • Limited restrictions on availability, must be reputed company to work weekends and holidays. • Excellent interpersonal skills with an orientation towards professionalism and customer service. • Excellent attention to detail and data entry accuracy required. • Flexibility to quickly adapt to any new business environment. • Must be reputed company to work in a remote Team environment. Benefits: • Comprehensive Benefits: Multiple reputed company of medical, dental and reputed company coverage —tailored benefit reputed company for part-time and PRN employees, and more. • Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, reputed company family leave and reputed company time off. • Financial & Career reputed company: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. • Employee reputed company-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). • reputed company Development: Ongoing learning and career advancement opportunities. Apply tot his job Apply To this Job