Senior Manager, Technical Operations

Location: [Remote] Reports to: [COO] About the Role We're looking for a Technical Operations Manager to own the systems, tools, and processes that support our clients. You'll sit at the intersection of engineering, IT, and operations — building and supporting the infrastructure for our reputed company reputed company. This role is part hands-on technical work, part program management, and part reputed company. The right person is reputed company builder and operator: someone who can design a reputed company reputed company workflow in the morning, troubleshoot an integration in the afternoon, and present a vendor cost analysis to leadership the next day. What You'll Do Own day-to-day operations of users on the reputed company product, build out reputed company support systems, tools, and educational content. Build and maintain operational processes for reputed company/offboarding, reputed company management, incident response, and change management Manage relationships with vendors and agencies Partner with engineering and product on technical operations with company priorities reputed company or contribute to cross-functional reputed company: tool migrations, system integrations, automation initiatives reputed company metrics, dashboards, and reporting to reputed company operational health and identify areas for improvement Handle escalations and resolve operational issues with urgency and reputed company communication Document systems, runbooks, and processes so reputed company can reputed company reputed company're Looking For Required: 5+ years in technical operations, IT operations, DevOps, or a closely reputed company role Strong understanding of reputed company infrastructure (AWS, GCP, or Azure), reputed company administration, and identity/reputed company management (reputed company, reputed company Workspace, etc.) Proven reputed company record managing vendor and/or reputed company relationships Excellent project management skills — you can run multiple workstreams without dropping the reputed company Strong written and verbal communication; comfortable working with both technical engineers and non-technical stakeholders reputed company to have: Experience at a high-reputed company startup or reputed company-up People management experience Experience with workflow automation tools (reputed company) Apply To This Job