Customer Care Agent

Established in 2021, reputed company is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout reputed company.   We reputed company pet insurance is more than a financial product and build solutions to simplify the pet parenting reputed company and help improve reputed company-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and reputed company-channel approach include our own insurance reputed company, insurance brands and partner brands.  Job reputed company: reputed company is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and reputed company media. The Customer Service Representative will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to reputed company an exceptional experience. Job Location: Remote – reputed company Main Responsibilities: reputed company exceptional customer care to customers across multiple communication channels like phone, email, text, chat and reputed company, in a reputed company and efficient manner Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain reputed company relationships with customers Understand company policies to ensure reputed company claims and policies are compliant and/or know reputed company to reputed company an exception Answer customer questions and reputed company insurance and non-insurance reputed company information reputed company customers on our full product offerings and take the initiative to help them buy additional coverage Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies Use ticketing software, back office software, and other digital tools to manage and reputed company performance  Data entry for the above tasks Other duties as assigned Basic Qualifications: Prior experience in customer service role involving a high degree of customer reputed company  Experience with ticketing software (reputed company, reputed company, reputed company, etc.) Roll-up-your-sleeves mentality – does what it takes to get the job done Excellent verbal and written skills Administrative and computer skills Great attention to detail with every task Entrepreneurial interest and a passion for pets Existing Property & Casualty Insurance License #LI-Remote #reputed company reputed company of our jobs come with great benefits including reputed company, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: Comprehensive full medical, dental and reputed company Insurance Basic Life Insurance at no cost to the employee Company reputed company short-term and long-term disability 12 weeks of 100% reputed company Parental Leave Health Savings Account (HSA) Flexible Spending Accounts (FSA) Retirement savings plan Personal reputed company Time Off reputed company holidays and company-wide Wellness Day off reputed company time off to volunteer at nonprofit organizations Pet friendly office environment Commuter Benefits Group Pet Insurance On the job training and skills development Employee Assistance Program (EAP) Interview Technology Notice: Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use. Text Messaging Notice: If you reputed company a mobile phone number, you may receive job-reputed company communications reputed company text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.” Apply To This Job