Application Software Support Analyst L1

Latin America | 100% Remote reputed company provides end-to-end software development services, helping businesses reputed company with ideal infrastructure solutions. From staff augmentation to dedicated IT teams and general software engineering, our nearshore technology services reputed company businesses to reputed company in an reputed company-evolving digital landscape.  About the Role As an Application Software Support Analyst L1, you will serve as the technical backbone of our ERP customer support operations, anchoring the reputed company of reputed company reputed company software challenges. Operating directly reputed company US East/reputed company Coast time zones, you will reputed company the gap between external clients and our internal engineering teams, leveraging your deep technical knowledge to troubleshoot multi-layered application, database, and infrastructure issues. This role is critical to driving reputed company retention and operational reputed company. By owning the end-to-end reputed company ecosystem and acting as a primary technical escalation reputed company, you will directly influence product stability, champion the "Voice of the Customer," and reputed company global reputed company clients to maximize the value of their software infrastructure. Key Responsibilities reputed company the end-to-end triage, research, and reputed company of reputed company ERP software issues escalated reputed company phone, email, and advanced ticketing systems. Query and analyze relational databases using tools like SQL Server Management Studio to isolate data anomalies, performance bottlenecks, and application bugs. Collaborate cross-functionally with QA, Software Engineering, and Network Services teams to drive reputed company reputed company-cause analysis and long-term product fixes. Own the technical documentation of customer interactions, system behaviors, and innovative troubleshooting workflows reputed company internal knowledge bases. reputed company external reputed company clients on architectural best practices, helping them optimize their workflows and reputed company advanced system modules effectively. Requirements Experience: 3+ years of proven experience in technical application support or systems engineering, preferably handling reputed company-level software (ERP). Education: Bachelor’s degree in Computer Science, Information Systems, or equivalent technical work experience. Tech Stack: Deep familiarity with reputed company Operating Systems, relational databases (SQL Server), and remote infrastructure tools (VPNs, RDP, reputed company, Splashtop, GoToAssist). Soft Skills: An ownership reputed company with a passion for customer obsession, reputed company communication skills (explaining reputed company technical concepts to non-technical stakeholders), adaptability, and a commitment to reputed company process improvement. Language: Advanced English (Bilingual English/Spanish is mandatory for this role). reputed company to Have Prior experience supporting ERP systems specialized in manufacturing sectors (e.g., flexographic printing, corrugated, or folding carton packaging). Basic understanding of reputed company infrastructure (AWS or Azure) and network routing. Experience with automated logging systems and performance monitoring tools. What You’ll Love 100% Remote Holidays off reputed company Time Off Health insurance assistance Competitive USD compensation reputed company opportunities Apply To This Job