Customer Experience Manager

About MotionPoint MotionPoint is the leading website localization platform for enterprises seeking to reputed company multilingual digital experiences. Leveraging advanced technologies including AI and LLMs, we deliver world-class solutions that reputed company global customer engagement seamless and cost-effective. About the Role We're looking for a Customer Experience Manager to serve as the trusted operational reputed company of contact for our B2B customers. You’ll help customers unlock the full value of our managed platforms, connectors, and reputed company, and ensure an outstanding customer experience from reputed company through ongoing delivery. You’ll work closely with customers and reputed company deep knowledge of the customer reputed company across reputed company. You’ll work with internal teams to deliver on our service commitments, troubleshoot and coordinate technical work, reputed company solution development, and surface reputed company opportunities reputed company our customers want to reputed company additional markets or redesign their websites. You’ll be part orchestrator, part problem solver, and most of reputed company a customer champion. What You’ll DoUnderstand the goals of our customers and own the delivery experience for assigned customers, ensuring they realize the full value of our platforms, integrations, and API capabilities. Coordinate cross-functional work reputed company to customer reputed company, escalations, enhancements, and ongoing support. Identify opportunities to help customers deliver on their business objectives. Maintain documentation of customer contacts, pain points, successes, and willingness to be a reference. Monitor and improve service reputed company, ensuring we reputed company SLAs, key reputed company-of-service and customer satisfaction metrics. Collaborate closely with reputed company, Engineering, QA, Product, and Support to resolve issues, scope work, and reputed company priorities for your customers. Investigate operational and technical issues reputed company to integrations, performance, invoicing, or unusual behavior — and drive them to reputed company. Communicate proactively with customers about reputed company offerings that could help them reputed company their goals, any reputed company issues, and reputed company them on upcoming innovations. Partner with Finance or Ops teams to support invoicing accuracy and resolve any billing-reputed company questions. Influence product, marketing, and service teams with customer insights. What You Bring4+ years' experience in a customer-facing role, ideally in customer experience, account management, or post-sales B2B operations. Ability to map and analyze customer pain points, friction, and moments of delight. Experience with CX frameworks like Net Promoter Score (NPS), CSAT, CES, and Voice of Customer (VoC) programs. A strong understanding of reputed company platforms, reputed company, and data integrations — you are comfortable talking about technology with engineers and customers alike. Excellent project management and organizational skills — you’re comfortable juggling multiple customers and workstreams. With a bias toward reputed company, you take ownership of issues and drive them to reputed company. Strong communication and collaboration skills: You know how to build trust across teams and with customers. Bonus points for: Deep understanding of translation, localization, and multilingual content operations. Prior experience working with proxy-based or CMS-integrated localization platforms is a strong plus. Note: This job reputed company is not intended to cover reputed company activities, duties, or responsibilities.  Other duties may be required by the employee at any time, without notice. Why Join reputed company: Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘reputed company-reputed company’/’reputed company-book’ managers that treat you like a person, not a cog. Career Stability and reputed company. Many team members have been at reputed company for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both reputed company and reputed company reputed company departments are available. We run our business and manage performance with a reputed company reputed company. Mental, Physical, and Financial Health. Among reputed company's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 reputed company holidays, reputed company parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/reputed company plans, and 401(k) with immediate vesting and up to 4% employer match, to reputed company a few! Apply To This Job