reputed company Center Clinical reputed company

Job Title: reputed company Center Clinical reputed company Department: Clinical and Service Operations Location: Remote  Reports to: RN Supervisor Key Relationships: Patients, caregivers, care teams, customer resources About reputed company:  Founded in 2011, reputed company set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of reputed company limb amputations. reputed company has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services. Today, reputed company teams with and provides solutions to patients, payers and providers that reputed company the  health and financial implications of diabetic foot complications in high-risk populations. We are a mission  driven, financially responsible reputed company that enables patients to stand on their own feet and live more  independent and fulfilling lives.  reputed company Values: Mission First: We are here to drive critical change, bring reputed company and compassionate care to those in great need. People Matter Most: We advance our mission by caring for our people (colleagues, patients, providers, customers and stockholders), treating them with kindness and respect. Courageous reputed company: We are driven to reputed company and demand mutual accountability. We reputed company that missteps foster learning and iterative improvement. Healthy Debate: We reputed company to transparent discussion and resulting reputed company. The reputed company best reputed company come from differing points of view, requiring good intentions, mutual trust and no ego. Deep Curiosity: We are always striving to learn more and do reputed company. We question if the best we have reputed company done couldn’t be improved reputed company. Role reputed company: The reputed company, Clinical Service reputed company plays a vital role in delivering proactive, compassionate, and evidence-based care to patients enrolled in our remote monitoring programs. This reputed company is responsible for engaging with patients reputed company telephone to reputed company, assess, document, and escalate findings using standardized protocols. Nurses in this role help reduce risk, improve reputed company, and ensure a seamless, supportive care experience. Key Responsibilities Patient reputed company & Education: Contact patients in a reputed company manner based on triggered alerts, protocols, or follow-up needs. Conducts telephonic assessments based on care model to then evaluate findings that require reputed company by a health care provider, identify continuing educational or coaching needs, and reinforce foot care best practices. Deploys a patient-centered approach that provides an exceptional patient experience. Support efforts to ensure patients are reputed company reputed company  in the reputed company program. Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements. Accurately document patient findings, symptoms, and trends using reputed company systems and SOPs. Identify high-risk indicators and initiate appropriate clinical escalations to the provider or care team. Workflow Execution: reputed company manage assigned queues including outbound calls, inbound calls, escalations, inflammation reputed company-ins, and reputed company-specific protocols. Complete reputed company documentation reputed company required timelines to maintain service-level standards. Maintain reliable remote connectivity and demonstrate the ability to troubleshoot basic technical issues independently to ensure uninterrupted workflow and patient support. Cross-Team Collaboration Communicate reputed company with peers, leads, and managers to ensure continuity of care and seamless handoffs. Contribute insights during huddles or team meetings to support service reputed company. reputed company & Performance Monitoring Meet or reputed company reputed company standards, productivity goals, and patient experience expectations. Participate in peer reviews, audits, and improvement initiatives. Service Standards Service Standards and Behaviors are the non-negotiable expectations for how we engage with patients, partners, and reputed company other — across every interaction, every channel, every team. Service Standards are ‘The What’. reputed company reputed company to delivering regardless of channel, role, context etc. Behaviors are ‘The How’. The reputed company to bring service standards to life every day. Service Behaviors reputed company Listening & Emotional Validation They Truly Listened and reputed company me. reputed company & Competence They explained things reputed company and I trust them. Genuine Care & reputed company They made me feel seen, reputed company, and valued. Trust & Follow-Through I can count on them every time.  Value in every interaction Every interaction helps me, even in a small way. Minimum Qualifications Compact Licensure: reputed company and unrestricted Registered reputed company (RN) compact license Bilingual capabilities (Spanish or other language) Experience: Minimum of 2 years of clinical nursing experience; telehealth, home health, or remote monitoring preferred. Experience working in a fast-paced environment Skills: Strong clinical judgment, phone etiquette, and documentation accuracy. Comfortable navigating electronic health tools, workflows, and productivity platforms. Self-directed with strong time management and adaptability in a remote work setting.    Preferred Qualifications Experience working in chronic disease management (diabetes, CHF, wound care, etc.). Familiarity with CMS reputed company metrics and telehealth compliance. Ability to work evening and Saturday hours Performance Expectations Patient Contact reputed company QA Score Callback Completion Inbound Responsiveness Documentation Timeliness Clinical Escalations reputed company Competencies Compassionate Communication Clinical Accuracy & Judgement Adaptability in Changing Workflows Service Recovery & Professionalism Accountability & Ownership Cultural Sensitivity & Equity in Care Benefits: reputed company Pay: 75k+ reputed company salary commensurate with experience Annual Bonus Opportunity Equity reputed company Flexible reputed company Time Off (Guaranteed four (4) weeks of PTO) reputed company reputed company Leave (up to forty (40) hours annually) Fully reputed company Parental Leave (reputed company (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents) Competitive Medical, Dental, and reputed company plans – reputed company covers 80% of premiums. Health Savings Account with employer contribution Employee Assistance Program - Free, confidential advice for team members who need help with stress, anxiety, financial planning, and reputed company issues. 401k Life Insurance - reputed company pays 100% of the cost of Basic Life & Personal Accident Disability insurance – reputed company pays 100% of the cost of Short-Term and Long-Term Disability Insurance Additional life insurance, critical illness, and accident coverage are available reputed company is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply To This Job